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January 2025 by Alex
Rude staff. I tried to return a phone for trade in and was told I couldn't because the box was damaged. This was after calling profusely to no avail and finally going in twice before I saw the "head manager" supervisor that "runs" eight other stores. She said it was past the allotted time to return and I explained that I had been trying for days and that the agreement I signed says otherwise. She then said I needed to call 611 and I dealt with them instead. When I asked for the agreement I signed and for her to show me where it says the return agreement she stated it varies from store to store and she makes the rules! Was told I couldn't return a useless charger the employee sold me when I asked multiple times if it was a micro charger and type c charger I one as I needed both. It wasn't! I bought two phones here the second time to avoid hassle as I need one for work and stuff. The employee on first phone spelled my last name wrong on receipt and second spelled my first name wrong. SLOPPY! Also, both times I asked for a moto and
THIS IS IMPORTANT
I was told the moto was out of stock both times so they could hustle other junk phones on hand and meet quota? I don't know. I realized this when they told an older gentleman same thing who eventually walked out because they were lazy and false. I finally went down to street to t mobile and switched to them for free, as they own Metro and I haven't had a problem since.
My mother still uses metro but goes to the one off central by old hobby lobby and Abby is all the help in the world. Great customer service!
Haughty supervisor was outside of store speaking on full blast all of her personal and private business affairs and said she was going to try and move Abbie because she wasn't meeting quota or "hustling" like she should. Customer service has gone to hell in recent years.
IF YOU NEED HELP WITH METRO AVOID THIS STORE THEY ARE THERE TO MAKE SALES AND WILL CHARGE YOU FOR THINGS OTHER STORES GIVE FREELY TO GOOD CUSTOMERS AND WILL HELP INSTEAD OF GETTING GRUMPY AND TELLING YOU TO CALL 611. BETTER YET SWITCH AND UPGRADE FOR FREE DOWN THE STREET WITH T-MOBILE LIKE I DID!
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January 2025 by Manuel Magdaleno
Absolutely Miserable with my home internet service and even worse the customer service. I hate cox price but the internet service 100k times better
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January 2025 by Michele Elder
I purchased a phone on 12/ 15, ported a number, service was never activated. Went back and called everyday for a week. Was told the phone number that was ported didn't go through
No one ever returned our calls. After 9 days of trying to get them to get our phone activated we took if back for a refund and were told tjey could not give us a refund because the device was free and tjey don't give refunds on service, but we never had service. Stay away
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September 2024 by Jamal Toney
We didn't went there.
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July 2024 by Daniel Angell
Great people Lily really came through. I would recommend this store to anyone the people are great. Lily can fix any problem you have. Thank you Lily.
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January 2024 by Georgetta clark
Great phone service
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January 2024 by Robert Buhrle
Very professional and very helpful five star rating, mercy and david great help from these two individuals
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December 2023 by Matthew Alonzo
The service was great they took their time to explain everything and made me feel valued thank you for your time and support ??
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December 2023 by Gustavo Marchan
Representative at this metro were amazing. All of the reps helped me to fix my problem. They were really awesome.Kudos to Mustafa, Sohaib and Mercy. Thank you guys for helping me with my problem
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December 2023 by Angela Rosenblad
Excellent service they help me with no problem very satisfied.
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November 2023 by A.S.M Shoaib
Very comparative and friendly..
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November 2023 by MaryLou FHerl
Mustafa helped me out with transferring my pictures. Love this store
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November 2023 by Todd Murphy
Helped get my new phone going
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August 2023 by Ronnie HUDSON
Horrible store always a hour wait, store full of people, and the manager is stocking shelves, interrupted the hard workly young lady, and asked her to do something for, never once did she come to the register, SO UNPROFESSIONAL and lazy
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June 2023 by levi staley
Great service and friendly, effective staff. I came into this store once 1 minute before closing time. I felt guilty but it was a desperate see stretch. They gladly accommodated me and gave me information and service twice as good as expected. I recommend this store for anything.
