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December 2024 by Rebecca K.
There was a store employee that was trying to charge $300.00 for a monthly prepaid mobile account... Seems like he was trying to take advantage of a deaf woman instead of letting her pay the phone bill. There's no reason to be charging that much for a prepaid account. Wow👀👀
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August 2024 by Andrea Locke
Come visit me at metro by t-mobile today. We have great deals for back to school. I will be there open to close 12-6 this sunday. Best prices all around.
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May 2024 by Aprriil Graves
Great service
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May 2024 by Doug Tully
I try to go in and pay my bill every month and they always lie and say their system is down because they don't want to help me but if I wanted to buy a phone they would help me. They sold me a phone and the battery keeps overheating and they don't want to help replace it
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March 2024 by K White
Lying, disrespectful, not professional at all, manager was NO help at all and they even charged unauthorized amount to my card. DO NOT VISIT THIS STORE. They will lie, steal, and show nothing but horrible customer service. Also do not listen or trust their national customer service department either. They are also liers, gave me the run around for 2 wks, not helpful, and extremely disrespectful. Will definitely either switch companies or locations. I am tired of big businesses taking advantage of hard working, disabled, or elderly people. Shame on you!!
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January 2024 by Amanda Moore
Definitely went down hill
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October 2023 by Brandy Moore
The sold me a home internet box that didn’t work. Tried to exchange for a new one and they told me it’ll be another $25 when the device gets here. They treated me like it was my fault the sales lady complained about having to do the work to order me a new one. She pulled out the same device from the back and told me I couldn’t have that one because it isn’t in their inventory.
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July 2023 by Sharon Peters
Very helpful, Great customer service! The manager Lilly was so kind and understanding.
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June 2023 by K U
Very knowledgable and helpful employees.
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June 2023 by Sarah Wells
Bad customer service
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September 2022 by wesley Simmons
Love the metro girls. So very helpful and knowledgeable.
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August 2022 by Kathy U
Very knowledgable and helpful employees.
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June 2022 by Gin Roskam
We are always here to help! Our associates go above and beyond to try to give you the best possible experience!
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June 2022 by Lynnette Coffman
Very helpful
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February 2022 by Pamala Thomas
They tell you one thing then it's never what they said it is never have phones you want the employees are not trained at all
