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January 2023 by Rene Frazer-West
We had liability - the owner of the Livestock ( black huge cow) that was standing in the middle of the dark country road, said, "It was their fault and the knew they cows got out" (negligence on their fault for not fixing the fence) this accident could have killed my husband! It totaled our truck!#Nationwide corporate read this review and we have changed our mind about Nationwide insurance company. They are a good company...didn't get anything resolved but agents make a difference. I'm upgrading my stars from a 1 to a 2, even though they said the other insurance company denied our claim and our $16,000 truck is totaled. They did talk with our current agent and she is now wanting to forfeit her rights as our agent. Yay!!! However, I'm not removing what I said in my review below about how Midwest Insurance Agency treated us over the years.This agency is rude, condescending, belittling, and very short when it comes to allowing you to speak your mind. Agent Sarah Masterson has been horrible to deal with, we made a horrible decision switching to Midwest Nationwide. We had Wes Sawyer with American family prior, and we switched because Nationwide offered a better price.. we did not realize that they were not comparing apples to apples until later. Wes Sawyer has been kind enough to help us through our crisis and he's no longer our agent. Sarah Masterson refuses to help us, she treat us like we're criminals and has a very bad attitude. You would think she was giving up her own personal money. Sarah Masterson needs better training for the public. We should have reviewed all the reviews from Midwest before switching to them.
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January 2022 by Rick Albet
Nice change of pace. Quick service, specialty drinks are a real treat. Now if they will only add a chili/slaw dog to the menu.
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January 2022 by Steve Slusser
Horrible place to do business with, very unfriendly and quick to judge. N
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January 2021 by Tom Carmichael
Friendly and knowledgeable staff. The customer service is above and beyond expectations!
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January 2021 by Jay Hawk
Very great service agent was helpful finding less expensive insurance
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January 2021 by Mercedes Thompson
Return messages promptly. Help you find best rates.
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January 2020 by coolhandluke damien
Horribly rude receptionist who do these people think they are
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January 2019 by Lynsey Vice
What an amazing staff.
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January 2019 by Teresa Mcgill
Professional staff
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January 2019 by Patrick Butler
Very unhappy with the service and the lack of professionalism. Dale made promises and did not deliver, the staff are unfriendly.
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January 2018 by Kayla Cordero
The lady is rude and talks to you like you're stupid.
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January 2016 by Matt Goolsby
Dale and his team help us and others in our office a lot of money. Call him for a quote.
