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February 2024 by Kate D
They got my Juno Janome serger fixed up and out the door quick and easy. So thankful for their help as I was also on a time crunch. Awesome customer service, I will be back!
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January 2024 by Jackie Rubin
They're very friendly and knowledgeable. I don't take my sewing machines anywhere else
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December 2023 by Jan Yost
I needed repair for my serger. I’m very happy with the results! It sees better than when it was new!! Thanks for an excellent job!
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September 2023 by Willie Sinsel
I took my long-owned and treasured Bernina 217 commercial machine in for a repair. Technician Corey Hoopler did not find the problem and returned the machine to me with a $139.85 charge for clean, adjust, lube, and debur the hook assy. It didn't sew and only wound thread around the hook/bobbin assy. I investigated the problem by watching the thread move through the system with the machine upside down in a good light. The problem was a bent thread stop that also serves to prevent the bobbin case from rotating. I removed the hook assy and found a significant burr on the face plate and dressed it smooth. I cleaned thread and debris from behind the hook assy and a ball of thread imbedded behind the bobbin face plate. The thread stop had to be removed to remove the hook assy as well. I straightened the stop and reinstalled it, timed the hook and lubed the machine. It then sewed perfectly. After some discussion with Corey he arranged for a complete refund of my fee. So Corey and the company made it right despite the oversight. For that reason I will be a return customer. It's increasingly difficult to find companies or corporations that will step up and correct these kind of problems. Thank you Corey for being that stand-up guy!
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August 2023 by Lynann Hageman
On our way home from vacation and they stayed open past.closing so I could pick up my machine. Saved me another 2 hour trip into Wichita. They also showed me how to get a much cheaper part than what they could offer. Thanks so much Midwest Sewing and Vacuum.
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August 2023 by Annie Hague
Front desk insolence hasn't changed. First red flag. Condescension, man-splaining, self-defense ("I've been doing this a long time so I know what I'm doing.") Not so much. According to Man-splainer everything is my fault: thread, material, sewing technique. I stopped listening at three. I had fixed the problem before taking my machine back for "warranty review". Man-splain took the credit. Hilarious. I mentioned his double speak has me frazzled. He apologized, I guess and not really. Just making noise. I ignored the RED FLAGS going in (Man-splain pointed out the $15,000 machines and the people that buy them. Translation: your lousy $75+ tax is nothing to us.) I really needed one of my machines serviced so I made the poor choice: this place.
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June 2023 by S Guhl
My go-to place for maintenance on my 3 Elna sewing machines. Others in town work on them, but MidWest is the BEST! Jon and Cory have been my contacts and both are kind, efficient, knowledgeable and helpful. Both have worked there for 20+ years and I trust them. I highly recommend this business.
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April 2023 by Donna Cox
Love them, I moved 600 miles away and Jon is still the one I call first!
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February 2023 by Viaka R.
Moon tapestry is a great wallpapers alternative to keep my room safe isometric shine curtain is so soft and quiet fleece Marilyn monroe blanket at the west way flea market is iconic warm and humble its a game changer and very cheap purple jimi Hendrix rug makes youtube music concerts real and alive
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January 2023 by Paula Dick
Shopping for vacuum & Midwest had the perfect vacuum for me. Bethany assisted me, friendly & no salesmanship "pressure" at all. Parking at front door so easy in & out, too
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January 2023 by sue lange
Brought in a sewing machine for standard maintenance. The woman was so insolent. I had deliberately left all my accessories home because the last time I brought in my machine the man who checked it in have me back everything...power cord, foot pedal, all the feet, stylus pen, spool cap, bobbin, thread. Anything that could be removed he gave back at check in. She corrected me saying he only gave back the power cord and pedal, not that she would know since she wasn't there last time I came in. When I tried to explain this, she interupeted me with a wave of her hand and said, "whatever". I told her I didn't need her attitude and I left. I'll never go back.
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September 2022 by Stacy Crundwell
Jon was so helpful in finding the perfect sewing cabinet for my needs! It is so nice to have local shops to still go to for our quilting needs! Thank you so much!
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July 2022 by Jocelyn Johnson
No issues. I just rarely give 5 stars. If you can 5ake a credit card pymt over the phone I'll be in to have my sewing machine cleaned n adjusted bcuz my bro lives outta town but he said he'll pay for it over the phone. Other places have done it for us.
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May 2022 by Lois Snodgrass
Was shown different machines and there capabilities. Very friendly sales lady. Really enjoyed seeing the different machines.
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April 2022 by Nebuzar Adan
Great service and very polite staff always take my mother's sewing machines here for maintenance with confidence it will be done right.
