April 2023 by Trudy M.
I have had to go to the pharmacy multiple times because of misinformation from a pharmacy tech there. One time she told my topical medication would cost $240.00. I knew that wasn't correct, but she was sure she was. After again checking my prescription insurance website and even calling them, to correct price was $6.41 . But took me almost two weeks to get it. Then went to pharmacy to pick up a ninety day supply of a medication that is covered by my insurance. I was charged for 90 day supply , but only given 45 day supply. When I went back to get the rest of the script,(which I was not told I was given only 45 days worth). I was leaving town and they wouldn't give me the other 45 days worth, because I came two days early for refill. Follow me. Here...if I would have been given the 90 day supply as it was initially ordered, I wouldn't have needed to go to pharmacy at all , because I would still have had 45 more days. I was told they would refund the over charge, but wouldn't give the pills that I paid for initially. This took my nurse multiple calls back and forth. My nurse told me they would have the medication ready. When I went to the pharmacy was told no script ready. Folks this was a script for a potassium , not an antibiotic or a narcotic. A supplement!! Turns out the medication was in a special "basket" for what reason I don't know, but no one looked in this special basket!! Now if the script isn't in it's regular place, I would look in this special basket given the run around. I have to use this pharmacy, not necessarily this CVS store in particular, but why do I need to drive 12 miles further to get my medications. And the people I was dealing with, are the pharmacy techs that also fill out prescriptions. So my worry was if they don't know how to look up a script to see if it is covered, how sure can I be, when the script gets filled that it is even the correct medication.
