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January 2024 by Jon Klugh
No service, no help. No appointment necessary, take walk-ins and work in between appointments sat for 40 minutes and they took no one back for an appointment. They leave you sitting with no information. Would leave 0 stars if possible.
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January 2024 by Krista Root
Been sitting In this office for 45 min to pick up an AT HOME test! Their receptionist is a kiosk, and absolutely NO customer service. I have asked several times if I could get the test and she just says I'll have to check. I would not recommend this place at all. I have already payed for the test or I would have left already!
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November 2023 by Larry Krznaric
This location is a factory of pain. It was the absolute worst drawing of blood I have ever experienced. Same story with my wife. Run away!
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November 2023 by John McLaren
I got 2 test done in under 10 minutes. it is super fast.
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August 2023 by Brynn C.
I got in and out within 10 minutes, which was much faster than expected! The Phlebotomist was SO nice and I wish I had her name so I could mention it! Super easy and I'll definitely come back here when needed!
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April 2023 by Duy
There was only 2 people in the waiting room and she told me make an appointment because they are fully booked. They take walk ins but stated that it would be a long wait on the stand by list. Horrible service, I rather go to labcorp instead!
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December 2022 by C O
Appointment was on time. Africa was great. Didn't catch the other woman's name, but she was strictly business too.
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October 2022 by kolby scott
Was sent here for a pre employment drug screen. Sat for over an hour until I said something to an employee. The person who took my info went to lunch so I guess that means I was skipped in line for drug screening. 2 hours sitting in the lobby and they are still sensing people back who were here long after I was. Unprofessional unorganized and total waste of time. Only reason I'm still here is because I need this test to be hired on.
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August 2022 by Nate KingXp
This place is very slow and unprofessional first time I came here they put the needle in the side of my arm inside a muscle cause damage for 2 months, came in to renew my fighting license and it's 15 minutes past my appointment and there was only 2 people here and they were walk ins and the lady lied saying there was people in front of me when this dude told me he was a walk in. 1 star for lying and unprofessional practices
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August 2022 by Laura Vanvalkenburgh
The place is very clea and the people are friendly. Being understanding that the tests they run have to be done correctly and sometimes takes time. Scheduling an appointment always works best. They have treated me well.
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July 2022 by Kenneth Payne
Always fast. Very courteous & friendly people work here!! The appointment times are usually off and they can get you in much faster than the Quest system says your appointment time will be.
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June 2022 by Misty Pibbles
Our insurance makes us go here and they pay 100%. The only reason why I do get my blood work done here. Forget your doctor sending over orders, they NEVER get it. I have had this issue in the past, so called this time before arriving and them telling me they did not get it. The person I contacted, not the local office,was extremely rude. Told me they didn't have the orders, surprise surprise. Called my doctor. They had faxed it to them three times, but told me to also come pick them up just in case. Had to take off work early to go get them, but thank goodness I did because they did not have them as usual. There was one person in there checking people in,and drawing blood. I felt bad for her, but maybe you should close down. She did a number on my arm. The digging around in it, it was immediately starting to swell. I would say I won't be back, but I have no other choice .
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June 2022 by MysticJewel
I had gotten a papsmear and hpv test done which was paid by EDM (EDM confirmed that it was all paid for and contacted them directly) and I had to have them do it to take it off of my bill because they refused to listen to me personally and that is not only illegal but a very unethical business practice, it almost ended up on my credit score because of their negligence
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May 2022 by Mike Wyatt
Africa and Aquila are the absolute best, and they always take care of their patients! The level of service here couldn’t be higher.
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April 2022 by Monique Keplinger
Their appointment scheduled via phone and online both malfunction and don’t work properly and by the time you do get an appointment they are so understaffed and behind that you could wait four hours or more to be seen. I couldn’t continue to wait for my appointment so I had to leave. The lobby was packed. They take forever to do one blood draw! I see people coming out 30 minutes after they were called back. I could see that being necessary for a faint patient but not every patient. Even after they got a second phlebotomist in they still moved no faster than they had been. I had to reschedule and unfortunately overslept and when I went to reschedule I had been blocked from scheduling via any option. At this point I’m through even trying with this place. They really need to work on their staffing and fix their scheduling systems. One other thing. Their kiosk to check in kept malfunctioning and there is no one their at the front desk to help with it so anyone needing to use it is out of luck! Absolutely horrific service!!
