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November 2023 by Harley Slater
DO NOT USE THIS STORAGE UNIT OR COMPANY! My fiance and I went to get some stuff out of storage today 11/22/ 23 to find out our unit had the lock pryed off and broken into. Called the customer service number and they didn't seem to care or help besides giving us another unit we could use. The insurance we purchased through the company seems just as useless unless you keep years worth or receipts and pictures of every single item in the unit. After reading other reviews it looks like we'll have to get a lawyer involved to get any type of video evidence from the camera pointed at our unit. So if you're reading this looking for a affordable place to store your items stay far away from here.
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November 2023 by Stacy Lee
Had a horrible experience the weekend I had off from work to move the keypad was broken !!! Had a U-Haul truck and everything waited 3 hours for a call back. A reddot storage truck showed up. We told him I had to use the bathroom and we'd be right back and he left!!! I called and called finally 4.5 hours later they told me to try again tomorrow so the code has 24 hours to reset. We came back still not working!!!! They told me they would take off my last months bill for the inconvenience and it never happened!!! I finally got my things out of there. Will never recommend. Do not recommend!
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October 2023 by John Reeves
Staff are very friendly and helpful you got a problem they do there best to get it fixed and make it right
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October 2023 by Azura Star
Prompt to get the storage unit yet was disappointed the property is not taken care of and there's trash all over the concrete. Also needs to have more room to get through for the gate as the buildings are to tight and can see from the main road. I was hoping to have more of a secluded unit away from the main road. But it works for now.
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September 2023 by Robert Emmart
Customer service was very helpful when setting up the service by phone. Thanks for the excellent customer service.
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September 2023 by CHRISTOPHER BABBINGTON
Quick and easy to lease units with decent rental specials. I wish it was open 24 hours though. Other than that, they offer easily accessible, clean units.
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August 2023 by Russell Orton
I did it all online. It was very easy and efficient. No problems.
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August 2023 by Matt Hensley
Isn't actually 24/7 even though it's advertised as it and even says on their sign.
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July 2023 by Brittney Robertson
Just rented unit yesterday but so far it’s alright.
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July 2023 by Scott Wondra
I really wanted to like this place but had a feeling I would soon be disappointed. Gate code didn’t work, had to call them to gain access. Once I got in the numbers were coming off the units & were not in numeric order so finding it was a bit annoying. Once I finally found it, you could barely read the unit number. No wonder I kept driving right past it. During my travels around trying to find my unit, there were about 3 units that looked like a homeless person was living out of it. A couple units were wide open with bold belongings spread all over outside the doors. Overall, if it wasn’t the closest I would have found another unit. I didn’t want to drive 10 minutes to get stuff out since I’ll be in it weekly. I would give them No stars if that was an option.
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July 2023 by Beth Ann Smith
Cheap but small. They never answer the phone the gate code doesnt work half the time and when you oush a selection on the phone it just stops everything
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June 2023 by dwayna white
it was easy getting a storage unit on line. and the price was good
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June 2023 by Karma Norwood
DO NOT STORE YOUR ITEMS OF ANY KIND AT THIS STORAGE FACILITY THEY CLAM TO BE SAFE AN SECURE HOWEVER THEY CONTINUOUSLY KEEP ALLOWING BREAK INS WHOLE UNITS TO BE WIPE CLEAN IN BROAD DAYLIGHT AND ARE NOT DOING ANYTHING TO MAKE SURE THE FACILITY OR UNITS ARE SECURE THERE'S HOLES IN THE FENCES WHICH ALLOWS TRESPASSERS TO HAVE ACCESS TO THE FACILITY THEY HAVE BEEN REMOVING CAMERAS FROM THE FACILITY THIS IS A HORRIBLE STORAGE FACILITY DO NOT! DO NOT USE THIS STORAGE FACILITY
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March 2023 by marci Chastain
This has been the worst storage experience I have ever had. I rented a unit 1/17/23 I needed to store everything I owned until my new place was ready for me to move in. I got everything I owned moved in by 1/19/23. I came back a couple of days later to get clothes I'd need for a few days only to find my lock gone and most everything was gone and what was left was gone thru and broken. I couldn't believe it. Things that meant something to me and things that took me 53 years to gather, and save was all gone. I was devastated and very upset. I called reddot to inform them of the break in and than the police. My whole life was gone just like that. Filed a police report, took pictures of the mess I was left, thank goodness I purchased the insurance they offered, I thought, so I filed a claim sent the pictures and a very long list of everything that was gone. Than waited to hear back from the insurance company, fortegra, not until I reached out to the company did I find out that my claim had been denied. The things I had stolen could not be replaced and now was in the hands of thieves, like birth certif. My children's birth certif. Keep saks that have traveled with me thru my life, all my memories that I so cherished and everything it takes to set up a home for myself down to my coffee pot all gone. I am now appealing the denied claim, the reason they denied my claim was since the slide lock that is attached to door wasn't broken therefore my claim was denied!!!
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February 2023 by Jeremy Twist
DO NOT STORE ANYTHING OF VALUE HERE...EVER! Had my trailer in storage here less than a month and it was stolen from a gated facility with cameras. No evidence of the fence being cut. No cooperation from the facility to release the camera footage. The facility had numerous units with the doors open and belongings scattered on the ground. It is not supervised or maintained in any way. Customer service is an 800# with someone working from home with zero knowledge of anything locally or compassion. After having my trailer stolen, I was informed by many other people that this is a known location for trailer theft. It screams inside job! STAY FAR FAR FAR Away from this place. They also have a terrible BBB rating. Wish I would've done this research prior to renting here. Hoping to help others before you make the same mistake I did.