Rusty Eck Ford, Inc. Service in Wichita, KS, offers expert Ford service and repairs, including fast oil changes, brake checks, engine diagnostics, tire alignments, and body work. Many customers report that the service work itself is excellent, with technicians described as super fast at diagnosing and fixing major problems like a blown engine, getting vehicles back on the road asap. The service advisors also receive high praise. However, experiences with wait times and administrative processes are mixed. Some customers experience very convenient and fast service, while others report long delays, both for the service itself—waiting over two hours—and at pickup, where a single staff member can cause an hour-long wait to pay. A significant point of frustration for several customers involves warranties and prepaid maintenance packages. There are repeated complaints that purchased warranties, maintenance plans for oil changes, and tire coverage do not seem to be honored, leaving customers confused and paying out of pocket for repairs like a radiator. Additional feedback notes that complimentary cleaning services could be more thorough. While the mechanical service is consistently praised, these administrative and customer service inconsistencies impact the overall experience.
What is a nice quiet atmosphere. The people there were real friendly and kind.
May 2024
The people here are amazing.. from the sales people to the car care people
March 2024
Upon realizing they would have my vehicle for the majority of the day to spray in the bedliner I asked if they could also do the oil change to save an additional trip. They easily accommodated my request and got it all done ... ahead of schedule! Plus my bedliner looks great!!
