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January 2023 by Veronica J.
if i could put -10 stars i would. i saw a lady being harassed by an employee, she was clearly uncomfortable and asked him to leave several times. as a woman this made me highly uncomfortable, honestly feared for her. i'm not sure how long he harassed her before she left without even putting the pump in. i'll stick to Costco.
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December 2022 by Denise Place
If I were anyone even my worst enemy. Never let Rock road ever touch your vehicle. I had my tire rotation done here for as long as I've lived in here a out 6 years now... well this time whichever tech touched my car didn't twerk the lugs tighten enough which in return over time cause damage that could have caused the death of myself and potentially my 6 yr old daughter. I filed a claim and they came back telling me they found zero negligence. Which is absolutely not true.It shows me that they don't care at all of the lives of others. I will no longer shop at sams for anything or Walmart for that matter since they are owned by the same people. So if you value your life and your loved ones life be very cautious if you do go here. I would give them alot less then a 1 if it was possible.
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July 2022 by Dee Chastain
prices. convenience. fresh everything their cafe is family friendly. hot dog and drink $1.50. 2 lg slices of pizza and drink $2.00. wonderful berry parfait.$1.60
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June 2022 by Nono Nolwazi Gabela
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December 2021 by Sanaz M.
I'm torn different directions on Sams offerings. I started doing pickup orders for my family for almost a year. Going into this for almost a full year after paying for the premier membership I find out I was getting none of the incentives using online ordering and having it shipped to my door and doing in store Pikcup outside. So after lots money spent I lost out on some unknown benefits just for not walking into the store making actual purchases. On the upside though had I purchased only the basic membership I would still gotten all the benefits I needed. Their curbside Pikcup is amazing fast and the staff is super friendly. When things were brought to my car and were bad they would just refund me over the phone. Their Customwr service in the curbside area has been pretty good. Overall though because of the lost of rewards I am canceling my membership and sticking to the other big box store in town.
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April 2021 by Gillian C.
Great customer service and always stocked. We utilize the gas station and do the free home delivery which makes life so much easier.
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March 2021 by Janice Borgstrom Massucci
We bought your refrigerated rotisserie chicken, prepared enchiladas & ate them tonight & they were absolutely delicious.
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March 2021 by Brett Shipman
Great place to deliver a load. Had my trailer unloaded in less than 30 minutes.
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June 2020 by Dennis Beets
Great staff. Very helpful. Swift check out.
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March 2020 by Julie Cassity
Sam’s has what I’m shopping for. Great prices, friendly and helpful staff. The store is clean with fresh fruit, vegetables, and quality meat. They always carry a variety of items and affordable prices (lower prices then the competitors). Plenty of room in the aisles, never too crowded and swift checkout. Enjoy visiting and seeing the same Sam’s staff when we visit Sam’s. Staff is very personable and go out of their way to help the customers.
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January 2020 by Melissa E.
Their customer service is bad at the Rock Road location. I ordered some items for club pickup, got home and realized I didn't have one of the items. It's a $12+ item so I called to let them know I didn't receive it. They acted disorganized and confused and put me on hold for over 30 minutes. I hung up and tried to call back and no one answered the phone. Really?
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December 2019 by Kc S.
on December 18th I purchased a tub of potato salad. After I got home and was putting things away I noticed the use by date is December 09 2019. This tub has been in the cooler for nine days past the use by date. Is this how they run their store? They are lacking attention to detail. I think I will start going back to Costco for my shopping. The Sams club this happened at is on North Maize Rd. in Wichita.
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November 2019 by Kevin Lowe
Great customer service free samples decent prices for bulk items nice clothes
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October 2019 by Eli Rueda-Vega
Had lunch and the pizza was very gross. Wish I could upload a picture to show how bad it looked!
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July 2019 by Darren Needham
The service model in the auto and tire center is just horrible. They expect customers to go find the auto and tire staff to be waited on, usually the poor guys are out working on cars. The worker has to wait on several people at a time, because a line has developed while no one was at the desk, also answering the phones, and somehow find time to work on cars. I’ve been in line now for 20 minutes just waiting to pick my vehicle back up. Really frustrating for everyone involved.
