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January 2024 by Aaron Fisher
Man I would love to give Sherwin Williams 5 stars but the simple fact is.. it took over 3 visits to accomplish a simple request, and to be frank, the guy who helped me was kind of a jerk.They no longer will “match” paint after 5pm. What? If they would’ve taken any effort to even try to match, they would’ve seen that they had PREMADE quarts of the matched color. So I was told “midday tomorrow” very smuggly by the person helping me. After I never did receive the call the promised I had to call and have them match it right before I came in. On the first visit, I also told the rep I needed two quarts of alabaster white in the “captivate” style, but after the guy was very reluctant to even attempt to help me, I decided to shrug it off and say I’ll get it tomorrow.After coming BACK in for the matched paint, I was then informed by the same smug rep who was obviously also listening to music with an earbud in, he then told me “oh we’re out, so we can’t help you with the captivate.”There was no solution presented. No “oh… we usually get this in on Wednesdays” or “can I check if another store has it for you?” Now I have to either call another store for it, OR, wait and hope they get more in some other time?!No help at all. Just a pathetic experience all around from what has normally been 5 star experiences. If I ever need to hire someone, I’ll make sure to disregard any resumes that say “Sherwin Williams” if that’s who they hire.
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November 2023 by Deb Merritt
Unfriendly inefficient staff. No thank yous, no smiles. After telling 2 different staff my name, my purchase was put under the wrong name. I have never had that issue at the 31st location. Won’t return to this location!
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August 2022 by Margaret Sweeton
Clerk was helpful and friendly. Walked out with what was needed.
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May 2022 by Amber Crabbs
Tried to buy some primer and paint but the young kid didn't know what he was talking about. Went to ask his coworker and instead of coming out from behind the counter to assist he gave answers and then we had more questions so he had to go back. After 3 or times of back and forth without getting my questions answered and wasting 30 min when it should have taken 5-10 min we left empty handed and frustrated. When a customer has questions and the one with the answers is too busy on his phone it becomes very clear we are not the priority.
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June 2021 by Sally Stolz
Great service and paint advice.
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May 2021 by Peter Phillips
Great place with friendly service. Matched my color perfectly!! Thank you
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January 2021 by Martha Fair
Great selection of paint & customer service
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November 2020 by janelle williams
Great.
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October 2020 by E WAYNE WILLHITE
Always good Attitude very helpful.
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September 2020 by David Girard
By far the worst service I have ever had at a paint store in my life. Horrible customer service. Careless employees. Just pure rudeness.
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September 2020 by Janell Davis
Service is great! But, be careful in that parking lot. Painters in trucks are in a hurry, and don't carefully look before backing up.
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July 2020 by Dail Hong
Very helpful well trained staff.
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July 2020 by Stephen Linck
Good quality paint, knowledgable staff. I feel SW paint is better than what I get at the budget places
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March 2020 by Bailie McCoy
The staff were very knowledgeable and helpful. They were also very cool to chat with. Good attitudes and customer service!
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March 2020 by Denise Phillips
That their database will help keep track of your colors that you have used. Very friendly and helpful staff.
