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January 2024 by Tim P.
Absolutley horrible customer service...have a car loan through them and it's like pulling teeth to make a payment. Have set up auto withdrawal 2 different time now and they payment never post. end of making manual payments to not get late fees, but still get charged their $5 processing fee. Nobody here wants to help you...they just keep transferring you to other people. I will be reconsolidating my loan with another bank promptly.
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September 2023 by Brittany Armstrong-Byrd
They were so rude to my mother! They would not issue a new debt card on because they thought she would scam them out of money. She had been banking with them for years….I can not believe how rude and discriminatory they were towards her. It was over charges that she has not made. She and I checked over the charges and realized that it was fraudulent. And they claimed they do not want to be “out of money “ to distribute another card to her….yes she has had for just a month but things can happen in a month. Scammers are able to things so quick….I will never bank with this company if they are ok with doing this to my mother …..who is home bound and I’m her caregiver…..do better southwest bank.
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August 2022 by Kylie Ann
Their ATM is closed about 75% of the time, thankfully the other locations is open 99% of the time
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August 2022 by Christina Blevins
Great tellers. Fast service with a friendly smile.
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September 2021 by SINKK RRAG
Their ATM is closed about 75% of the time, thankfully the other locations is open 99% of the time
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September 2020 by Big Fun
They should call it Harassment National Bank, terrible
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June 2019 by Mara Stimatze
I'd say this is the best place I've gone where everyone is nice and caring they are very helpful!! If you need a bank account come here they will take really good care of you!! A guy Named Ben helped me very nice and cares about his customers
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April 2018 by javier hernandez
Good banko i have
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December 2017 by Jennifer H.
This place sucks. I don't know what the twelve other people in this bank do, but I can tell you what they aren't doing, and that is helping the one person they have on the drive-thru when nine cars are waiting in two lines.
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March 2017 by Barry Brecheisen
We have been with Southwest National Bank for many years now and like the more personal touch there and the fact that they offer a good range of financial products to meet our needs. They are very courteous and professional in all my dealings that I've had with them.