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August 2023 by Will Vaught
I only use this branch of South West because it is close to my shop. The majority of the employees here are very shrewd and condescending. They don’t seem to care about helping customers get solutions to their problems. I went in and asked for some new checks and the lady just told me that they don’t do that here. I was perplexed and asked if she was sure they couldn’t get me some checks. And she said “we don’t do that” and that was the end of the conversation. There was no trying to help me solve my problem or anything of the sort. The lady was very abrupt and rude. This isn’t the only time I’ve experienced customer service like that at this branch. I’ve only ever had one or two positive experiences here and I go 3-4 times a week.
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September 2022 by Logan B.
Rude service and made me come inside to do something that I regularly do through a drive through. Then proceeds to talk about me behind my back to my other company workers.
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September 2021 by Patrick Rodriguez
Scott Green, a loan officer, is one of the most disrespectful individuals I’ve ever dealt with. He needs to be fired. Calls me to speak about my car loan, asks his questions and before I can even get a word out to ask mine he “thanks me for my candor” and immediately hangs up. Had to call back and when I told him it was very disrespectful of him to have just hung up on me he says “I said thank you”, like that was supposed to justify his rudeness. During the conversation he w
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September 2021 by Kris Krueger
I know there’s two employees that always make me smile?
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May 2021 by DaChay Dowling
Victor Ramirez is a great associate of SWNB. He takes the time to help and understand his clients needs and is very knowledgeable in his field. He takes the extra step and will go out of his way to make sure that things are done right and that's his clients are satisfied. I appreciate him for all of his hard work and dedication.
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April 2021 by Pam Porvaznik
I have banked with Southwest since I moved here in 1976. The late Mr. Naftzger loaned my business partner and me money to start a successful publication. Today, the bankers at Southwest's branch bank on Douglas and Armour have been extremely helpful in navigating an estate I administer. In fact, without Kale Zimbleman, I would be lost in the maize. I have lived in five much larger cities and states and have never had the customer service I enjoy at this bank. I personally think the bank is managed very well. I will always remain a grateful customer!
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February 2019 by MysticBlueberry1
Great people and wonderful service.
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February 2019 by Timothy Eberl
Great bank! Been with them for 15 years!!
