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February 2024 by William Grayson
Hello Amanda,I was so extremely pleased when I went into your Kellogg & Rock Rd store I had such horrible experience with your store Mgr Derek he is not knowledgeable, business or professional like Eddie when I walked in Eddie's store he was on point & knowledgeable, he had a great knowledge of what we neded to purchase all way business & professional unlike Derek you really need to promote to your DM thx u Amanda for your consideration
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January 2024 by Jessica Parker-Cain
My husband and I got phones and watches from this location back in February. The watches were supposed to be free because we upgraded to magenta max military. We were supposed to get $1200 for trading in both of our old phones. Fast forward to now, we are paying $251 a month because the employees at this location never applied the promotion. We have talked to Tmobile multiple times over the phone. They keep saying they will fix it and they never do. They are saying the promotion cannot be applied now. In my opinion, tmobile owes us at least 1k. We are so done.
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January 2024 by Regina Moore
Got the internet on the 2 weeks trial only used for a weekend took everything back too store end up getting a bill and going too the too fight with them about getting a bill never even used service scam and rip off beware do not used trial service and customer service had enough nerve too ask when was paying the bill i never used the service and they even turned into the credit bureau I'm thinking of talking too a attorney
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January 2024 by amy Hinton
This is a 3rd part Store Fo not use. 5his store is a fake and a fraud. If I could turn them in I would. Also don't use 5h3 Derby Ke location they are related. I have the district manager information and Amanda is a fake as well. Not long after setting up service all my information was compromised and a month after having phone service the phone has to have a factory reset. If I could give negative 1 star I would
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January 2024 by Easy E
Service was good and quick however I only had to go there because I was given the wrong plug for the phone purchased a couple of days prior and I asked 2times was it the right plug..fyi we pay for the plug now and I was coming from 2hrs away,but the person that helped us was great,she listened ,she was patient and willing to help
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January 2024 by Douglas Roland
Great place and good bundles.
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December 2023 by Jason Zabel
If you are going to this store for a simple phone upgrade, BEWARE! They tacked on a bunch of gadgets and services to my bill without telling me and I had to waste time afterward getting everything straightened out. Dishonest customer service and borderline fraud.
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November 2023 by Nici Lawson
Shae was AMAZING and INCREDIBLE! She’s honest, kind, and allowed us to ask 1million questions. She was ssooo patient and really helped us to understand how much we were paying and why we were paying it.After telling her what we needed/wanted she helped us w the best deal that would benefit US, even if she didn’t get a direct benefit. WE WILL GO BACK A MILLION TIMES TO WORK W SHAE!
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November 2023 by Jasmine
They don’t know what they are doing. I took my new IPhone 15 there to activate it and transfer my data from my old iphone. They sent me on my way with a phone that is useless if it’s not connected to WiFi. I have to wait until they open tomorrow morning to fix the issue.
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November 2023 by Kaeli B.
This T-Mobile really the best one in Wichita. They fast and they funny. Honestly I probably owe them lunch cause they always take care of me!
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October 2023 by Rhonda B.
I just got off the phone with a very rude customer representative. I had some questions regarding my account on my mother's family plan and he was very dismissive and not at all friendly. This call was made 10/05 @4:09pm.
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October 2023 by India Wimberly
If I can give this place 0 stars I would. The manager at this establishment is horrible. My fiancé children were kidnapped yesterday and he was assaulted while trying to get his kids from the kidnapper. Instead of assisting him, the manager locked the door and told him to get away. He went to this store to retrieve a phone since the phone he had was no longer working. He notice his kids were being taken from his car and ran out to get his children from his kids mother who has a pfa out against her. He was trying to get back into the store to get help and to a phone after being assaulted and kids taken however the manager lock him outside and told him to get away. He was later ran over by the kidnapper. The manger failed him and was a coward for not assisting him while he was in need. Smh.Furthermore: After the situation happen, he went back to the store after being release from the hospital to get the phone he was trying to get before the situation occurred and the store manager refuse to sell him the phone. This place is horrible and that manager needs to be fired
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October 2023 by Dipu Kaji
Very bad customer service. Do not get the insurance policy for your screen protector. Because when you go to replace it for any reason and if they dont have the exact same one on stock then they wont replace it. Even though they have other screen protectors and costs much less than your screen protector.
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September 2023 by John Deneen
Outstanding service by Christina. We picked up the internet and a new phone. Great value!
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August 2023 by Cody Lambert
I visited this store to verify my phone was warranty covered after tmobile customer service told me it was and it wasnt.