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February 2024 by Darren Holmes
Great people who work there! Friendly and very much helpful for all the information I needed.Great job and thanks
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January 2024 by Bill Haynes
Excellent service, great selection of trucks a great customer experience.
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January 2024 by Teresa Johnson
I love this location. They are nice all the time.
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December 2023 by Emil Beckwith
Truck was barely driveable. Obviously the catalytic converter was stolen as it was unreasonably loud. It would not go over 35 without shaking erratically. Constantly backfired especially downshifting. first truck I ever rented without a padlock. Moving labor help paid for very disrespectfully bailed after 30 minutes leaving me to do it myself while I am physically disabled. Due to that I was stuck with a truck and a barely started job for 2 extra days while trying to finish it. I don't feel I should be charged the extra that was the fault of the moving company, and they should be liable for it as I almost had to go to the hospital for heart failure again. The website failed repeatedly while trying to return the truck. I'm at the point it almost seems more reasonable to pay the extra and rent from another company in the future. This was the worst experience I have had after renting a dozen times.
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December 2023 by Deena L Ryan
Looking for special treatment? Find it here! Excellent service!
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November 2023 by Stacy Lee
These guys will go out of their way to give great service I highly recommend U-Haul!!! Thank you!!!
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September 2023 by Tiffani Davis
Very good site store. Great helpful products and moderately priced!
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August 2023 by Yolonda Farrar
Moving my only daughter to college. Attempted to return truck by the time agreed using the app. The app wouldn't let me use my camera, I struggled for an hour trying to get the app to work. Finally got someone on the phone who then transferred me to another representative for me to wait on hold. Worst service ever! I will not be renting from this place again!
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August 2023 by MaggersRose
I never post bad reviews, but this location has 0 customer service and the guy I spoke to was VERY condescending. I went inside to get the keys and the guy behind the counter said he couldn’t help me because it was a “self rental”. He said I had to use the website or the app. I let him know that the website wasn’t working, nor the app. He said he couldn’t help me and that I just needed to call UHaul to get my reservation changed. When I told him that Towne East will just pull it up if there’s issues, he shrugged and then turn back to his computer and just ignored me. Because of the website and app being down, it took over 30 minutes for us to check in for our reservation and get the key out of the box.
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July 2023 by Jeff Evans
Quick and polite both on pickup and return of our rental. Definitely the place to rent from.
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July 2023 by Stanley Danford the 3rd (Calypso)
It's not a bad price tbh but the climate controlled storage sheds on the 2nd floor are hotter than the "heated" sheds. The HVAC must be broken or something because EVERY time I access my storage shed it's over 85 degrees. I've told mgmt about it 3 or 4 times. It feels like a sauna walking in there. Not to mention the alarms are faulty & go off randomly even after using the "max security" cards to disable them..
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June 2023 by BigPoppaJNutZ
Very friendly staff and great service. Rented a Ford Transit van. Everything worked out great, nice van.Park in front along 14th for storefront entrance and vehicle return. Parking out back only has access to storage area.
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June 2023 by Bryan Schiefen
Knowledgable, courteous and quick. Highly recommended
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May 2023 by Job Rater
The employee was very professional and courteous. Helped with hooking up the trailer. Highly recommended!
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May 2023 by Kyle Baugh
This U-Haul location is the Cadillac of U-Haul location! Super clean and organized. The staff is always pleasant and professional.My trailer had been connected to my truck before I even finished with the paperwork! Dropping off took all of 3 minutes.Great location, Excellent service!
