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December 2023 by Derrick Bongartz
My reservation changed 3 times without me making any of the changes. It changed the pick up location the morning of my pick up. The guy at the counter was just like oh I guess everything must of been booked which didnt make since then that my original reservation would allow me to book at the original location. The new place was 30 miles from the original which added an extra hour to my day plus paying for gas. My reservation also went from $290 to $316. It also changed my pick up method to in person when it was originally mobile and the store was closed so that added an extra 30 mins waiting in the parking lot for the store to open. Lastly it changed my drop off location to nowhere so after I got done moving I had to call back and find a place that was available for drop off. Disappointed with experience as previous experiences have been good.
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September 2023 by Abdulrahman Q
Great peopleI used to live right next to them and always went to them for my shipping and UHaul needs. They were always very kind and respectful to me and my family. It's a family business and the whole family is delightful. I would recommend this shop to anyone needing shipping or uhaul
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August 2023 by Megan Singley
We have been joining our family together for the last 3 weeks and have had to have trailers and boxes etc. Every time we come here the staff are amazing. Today we were late and even the amazing owner helped hook a trailer up. Great people great place and I will always do business here. Thanks to them and there staff so much.
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July 2023 by Sheryl Wesley
They pack you merch with care and makes sure it gets on its way
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March 2023 by Ali
I didn't have any issues with my order or check in process. This review is about the condition of the truck we received. The 17" truck we had was extremely old and worn down. There was rust in the cabin and on the wheels, the rubber on the steering wheel was ripping out. The truck itself drove extremely rough and felt unsafe. I have no idea how this truck passed inspection. Lucky for us, we had a short distance in town move. If we had this truck on anything long distance it would have been a nightmare.
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February 2023 by Patty “Cakes” Garrett
Very friendly and helpful. Will go back.
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November 2022 by Liz Sadiq
I drove 15 miles and was charged for 51. This place is a scam. Customer service was atrocious.
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August 2022 by Romaine Green
Terrible service rude used 3 2 differnt people with different phone numbers and somehow they didnt match or maybe they didnt want to rent to us dont go here
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July 2022 by Georgetta clark
Decently price I paid less than $60 to use the U-Haul from like 10:00 in the morning to 4:00 in the afternoon on the weekend
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March 2022 by Andy Gee
Could have used more details than its a 39.95 rental. 111.15 showed up on my bank statement so I called to ask what was going on. They said there is a charge for every mile driven you drove 58 miles. I told them the estimated trip was 60. I didnt know what the issue was until I was informed there was an extra charge per mile driven. Would have been nice to know. Truck was returned Same day. Got a call from the store the following Monday asking where the truck was.. Employees should communicate with customers and team better.
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October 2021 by Jessica Conley
Could have used a warning on the truck. The wheel isn't Center and it drives super rocky and being a first-time driver of a U-Haul it would be nice to know
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August 2021 by Jane kay
Forever Customer - My experience was beyond exceptional. The ladies were so personable, funny and explained everything in detail. The Truck was clean. The return process had the same energy. AMAZING. Shane was great. I highly recommend this location. Grest Customer service.
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August 2021 by Kristie Banks
Very friendly staff awesome service
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June 2021 by Ethan Kossover
Nice u-haul store. Lots of packing items inside to buy. Plenty of trucks and trailers too. Staff was helpful and friendly.
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June 2021 by Natalie Aviles
Messed up our whole U-Haul order. Sent us to south Seneca just to be told this location didn’t have what we ordered. So now we ended up all the way in Andover because the nice man at south Seneca fixed what a mess this N. Woodlawn store made. Gosh do yourself a favor and go to another store. Sheesh!!!
