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January 2024 by jasonlightner1971
Great staff. Limited in stock selection of key products.
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December 2023 by Kyle Schoenhofer
Intense atmosphere. You can tell the staff is set up for failure with insane quotas; they're desperate. Insanely overpriced on accessories without price-matching. Poor poor staff. If you go, bring a smile and $30 extra for each accessory. Staff is trying, and management is not. BB is next door btw. They sell Verizon without the used car sales shtick.
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November 2023 by Tiera N.
I love Verizon they are reliable and fast with rewards for every individual! Glad to be with e Verizon
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November 2023 by Sallie Tiger
The sales lady was wonderful with dealing with me and my niece. I was very happy with the in person assistance.
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November 2023 by Luke Smith
Had an amazing experience with Angel, he was very nice and helped me with a complex situation. Go here and not any of the “Verizon Authorized Retailers”, the authorized retailers have no idea what they are doing, will give you a headache and waste your time.
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September 2023 by Miguel
Went to the store to connect a phone on the Verizon network on a prepaid plan. The associate named Terry informed me that that wouldn't be an issue. Prior to ascertaining that said phone could in fact connect to the network, Terry charged my account $86. After numerous attempts to connect phone to the network Terry informs me that said phone didn't have the required hardware to connect to the network. Terry then informs me that because it was a prepaid plan there is also no refund available of $86. My confusion is why didn't Terry know this information prior to charging my account $86.
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September 2023 by Heather McGlocklin
Matt was absolutely phenomenal in helping me get a new line and new Samsung Z fold 5.
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August 2023 by Tammy Cogdill
Steve was very helpful. He fixed the issue with my phone in a matter of minutes. I would recommend him to anyone having issues. Thank you Steve!
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August 2023 by Nancy M.
If I could give a zero rating I would. My son was mugged and robbed so I tried to replace his phone as soon as I was financially able. He lives in Wichita and I live in Kentucky. I ordered a replacement phone for store pickup. I got the notice that the phone was ready for pickup and let me son know (his phone and all his ID was stolen) and he walked the eight plus miles to this store. Rather than let him call me from the store the manager was rude to him and all but threw him out of the store because he didn't have a photo ID. I could have provided him any information if he had called. Zero customer service. Btw, my son is a veteran and has been homeless but was just getting on his feet when this happened. WTF! Of course this store has no local number posted. All calls go to corporate.
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August 2023 by Jon Le
They are only there to sell phones and accessories, any issues you have the answer is your phone is old or call a number. I switched one year ago and they were yes your phone is 5g wb capable but it is not on yet. Today how can I get the 5g wb your phone is too old it's not capable ? ? do you want to look at some phones. It's beyond ridiculous unfortunately the other 2 phone companies are the same. Then I ask them is my contract over the answer was we don't have contracts. So I say is the agreement ? I signed with you that we agreed to uphold for 12months over, oh this one let me check. And yes as the other reviews say they make you wait on purpose so you have time to look at staff and maybe buy. The only thing they are there is to sell phones
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July 2023 by J “kmak” Wickham
My phone was crushed and quit working overnight, Terry was a huge help and provided an excellent, pain free experience and had me taken care of immediately and I was able to walk out with a new phone within minutes.
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July 2023 by JoAnne Snodgrass
Went in on a small issue with my phone. Fixed in a flash with awesome employees
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July 2023 by andrew Knight
What a joke I went in there for a phone case and the guy went to the back and slept for like 20 minutes and then he came out and told me oh I couldn’t find it. Sorry.
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July 2023 by David Dorris
Great store, and Angel was the best! Kind, helpful, patient, go see him for all your wireless needs!
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May 2023 by Buttons Photography
Terrible customer service. They weren’t able to help with anything. They handed me a piece of paper with a number and sent me on my way. Will never go back to this location.
