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February 2024 by John Fiebich
Friendly people. The representative I spoke with had limited authority to view my account. The right person wasn't available and did not return my voice mail. Also, there is no public restroom.
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January 2024 by Lisa Tanges
For commercial accounts I would not recommend this bank. No drive thru, drop box is always broken, have to wait in a line that is out the door at all times of the day and on Saturdays. The managers do not assist the tellers and stand around talking to the loan officers. No indoor deposit drop box and the tellers will not take you deposit without you staying there for them to process all of your deposits. Another business owner tried to tell the manager of the inconvenience and he said they have problems with people breaking into the outdoor box. After she left the manager and loan officer laughed as if they were being brothered by our concerns.
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January 2024 by Abdelfatteh Razzek
They don’t answer their phone
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January 2024 by Mary Floro
Kazi Mahmud, Senior Branch Premier Banker (SAFE).has consistently demonstrated the highest level of professionalism, courtesy, and dedication in assisting me with my banking needs. His respectful and friendly demeanor has made every interaction a positive and pleasant experience.Other team members that I have met with have shown me the same respect and courtesy. I appreciate banking at Wells Fargo because they have a dedicated and customer-centric staff.
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January 2024 by Alma Huerta
Very friendly place
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January 2024 by Vicki Travis
Always kind and helpful
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November 2023 by Kenneth Brittain
Poor customer service even from the location manager
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September 2023 by Jonathan Goetz
Hard to get a same day appointment to open an account but other than that quite nice.
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July 2023 by Parre Ahmadi
I was absolutely impressed with the service I received at this branch . SHANDA THORNBURG Thank you so much for your excellent customer service.
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May 2023 by Sarah Gomez
Incredible experience. I brought in a large amount of saved up spare change and the customer service was incredible. They quickly and respectively took their time to make sure all of my change was counted and I had an automatic deposit once I stepped out. I am incredibly grateful and proud to be a customer here. Thank you for the team on 04/28/23 you guys were amazing!
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April 2023 by Tru Anuff
I cannot say enough nice things about this branch and specifically the branch manager Mykel Rodriguez. He took a really frustrating experience with an out of state business and solved my problem quickly, with professionalism and with kindness. Thank you Mykel!! WF! Give that man a raise!
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March 2023 by Trudy Means
I cannot say enough nice things about this branch and specifically the branch manager Mykel Rodriguez. He took a really frustrating experience with an out of state business and solved my problem quickly, with professionalism and with kindness. Thank you Mykel!! WF! Give that man a raise!
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December 2022 by neil kuhlman
Worst customer service I have ever experienced Brenda lost a customer and a deposit that they will never get back, cannot believe how we were treated. This was at the 420 West street location in Wichita, KS location
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September 2022 by Dana Dobias
Kazi was fantastic. He understood what we needed and made sure everything was done properly.
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August 2022 by Jon
If you book an online appointment it won't be accurate and the local branch often doesnt habe the informationand isnt available. If you call in you won't get ahold of someone. Bith branches are admittedly short handed foe regular bankers. If and only if you transfer a large amount of assets then you can get an immediate appointment and see a premier banker. When we tried to open a joint account the 5 people in the bank couldnt/wouldn't help us, wouldn't research why the online appointment didn't carry through and the best was the offer that If we have a la4ge enough account t size then a premier banker would be immediately available. Just had that happen again but now at the East store. Why would I transfer large deposits until I see qualiry service at the local level... took our business to Citizens Bank. Now transferring investments, business and more to Citizens bank. Personal friendly service minimal wait time. They treated us the same with $1000 or $1mil.
