Zips Car Wash, located in Marion, offers express car wash services and an Unlimited Wash Club across over 275 locations in 24 states. Customers appreciate the always free self-serve vacuums and the friendly staff, especially at the Webb location, where the new management has made a positive impact. Some reviews highlight the effective pre-wash service provided by staff who genuinely care about customer satisfaction. However, there are consistent concerns regarding the equipment, with reports of brushes not always working properly and air compressors at vacuum stations often inoperable. Customers mention that sometimes they have to go through the wash multiple times to achieve a clean vehicle. Additionally, there are issues with membership recognition and occasional closures during business hours. Despite these challenges, the positive attitude of the staff, particularly one employee noted for his thorough pre-washing technique, stands out, suggesting that Zips is making efforts to improve its service. Overall, Zips Car Wash aims to provide a good car wash experience, but improvements in mechanical reliability are needed.
Customers service was outstanding! They were very friendly and helpful. Car came out looking like new!
October 2024
Got the best wash they had hoping to get a decently clean car after a long road trip but the front and mirrors were still full of insect stains, very disappointed
July 2024
Seemed ok. The two I spoke with were nice. There's a brush that doesn't spin but my car still came out clean.
