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November 2023 by heaven jones
Otherwise a decent place to stay for the area. I did not complete my reservation stay and they charged me for time I did not stay there. Do not recommend. If you book make sure you read the fine print cause if you don't cancel within 72 hours you lose your money, and if you schedule just a couple days ahead of time, you will be charged for a nights stay.
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November 2023 by Dwayne Stone
Third time at this hotel, very pleased overall.
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November 2023 by Ginger Houchins
Nice little place considering it's in the middle of nowhere. That's not to put down the area because I love it there, buts it's kind if a fact. Staff is helpful to talk to. Rooms are plain but clean and you get Direct TV with a huge number if channels. Price is reasonable.
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September 2023 by DEEANA BURCHETT
It always a good time when we get together in Albany for our family reunion,they accommodate a lot of us. The breakfast is a nice touch,but it could be a touch better food wise. My children love that they can swim from 9-9 if they could. Overall it's a great pick if your down that way...
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September 2023 by T'Ebony Brown
This is the kind of service you get while staying at Baymont by Wyndham in Albany, Kentucky. And the only thing they offered me was to reclean the room (there was head and pubic hair in the shower. It won’t let me upload the video). I was also threatened by the manager to have the cops called on me and be thrown out when I kept stating “please stop talking to me” and “please get out of my face.” They also had the nerve to say I stole linen. Why would I steal from a dirty hotel? I actually put a king sized mattress protector OVER their linen. The staff was rude. And even after she re-cleaned the shower there was still hair left in it. **I cannot upload the video of the hair. It only accepts pictures**Rooms: Absolutely filthy!
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August 2023 by Jack B.
The room was fine but the free breakfast was pathetic and poorly maintained. A sad assortment of food and ran out and not refilled.
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June 2023 by Lawrence Griffin JR
A great hotel with great rooms a wonderful staff just overall great place.
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April 2023 by Rebecca Findlay
Breakfast only mehh...pool needs repainting. No towels in pool. Gym closed. Hotel had an old musty odor. Employees very nice.Rooms: Beds were saggy and way too soft.
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August 2022 by David Jewell II
It's 2 story but there is no elevator. Staff was friendly and helpful but maybe inexperienced. Sent us to the wrong room. Continental breakfast was very limited in options. Overall it was adequate.
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August 2022 by Jeremy Goddard
SHEET WITH BLOOD ON THEM DIRTY SHOWER CURTAIN WATER DRIPPING FROM CEILING MANAGEMENT WAS BAD AND BREAKFAST FOOD OUTDATED PLEASE FOR GOD SAKES STAY AWAY FROM THIS PLACE!!!
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May 2022 by Matthew Yarborough
First off, I am not someone to leave negative reviews... I dislike doing it, but in this case feel so moved. I am the coach of a school team that was traveling for an event in the area recently and decided to try this hotel. The desk staff was very helpful and kind. We got the reservations made and I seemed to be going well. When we showed up on the day we were to check in there had been some confusion and they could only find four of our five rooms. After discussing it for a while we couldn't figure out why we were short a room, but we made arrangements to shuffle things around and deal with it. I was reassured on several occasions that I would not be charged for the fifth room as we didn't get to use it as planned.. A couple days after leaving I was charged for the fifth room and after multiple attempts to correct the bill was told they were not going to refund the money. One of the other members of my group had also booked a room and then attempted to cancel it, but was still charged as well.Beware of this hotel. Their customer service is not good. We will not be staying there again, which is a shame because we travel to this area frequently for events at Lake Cumberland.
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May 2022 by Tim Sullivan
Comfortable beds, clean rooms, hot water. So far so good. But after checking in and showering, we went out to eat, and on returning a woman in our party caught the desk clerk leaving her room. CLaimed he'd gone into the wrong room, then walked back to the desk. Nothing messed with, but creepy just the same.
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May 2022 by Patricia Ann
If I could give it zero stars, I would. I have a registered service animal with doctor documentation. The owner had the receptionist tell me that "she preferred I stayed elsewhere" - a violation of state and federal laws. DO NOT STAY HERE.
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April 2022 by Kevin Canaday
Pros - The room was clean - The bed was comfortable - Everything worked in the room.Cons - The lobby and hall ways have a weird odor - It looks like the place was last decorated in the 70’s - They advertise a Gym and a Sauna however I’m told it has been closed for at least 5 months this should be updated it’s not a service offered - The place is pricy for what is offered.TLDR - Pricy and outdated but the rooms are cozy and it’s in a good location to Cumberland lake. One night stays are fine.
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March 2022 by Phat Boy
They booked me twice for the same night and the people up at the front desk left me in charge of getting my money back besides it being on them when they're when they're the ones that charged me twice
