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April 2024 by Randy Steffen
Awful service. Made an appointment 1st thing in the morning to get my truck looked at ASAP. After a whole day of waiting, it wasn’t even looked at. No call. I had to call there to see what status was. Said they were too busy to get to it. That is why I scheduled an Appointment! Needless to say, I picked it up with no work done. Twice this happened to me, once for oil change and once for break check. This place used to be good. I will never take it back again. Going elsewhere go sure!
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March 2024 by Camille Kitts
Great service!We had difficulty finding the tires my husband wanted for our SUV. Walker and Travis found, and ordered the tires we wanted. Even with shipping issues, that were beyond their control, they were apologetic and made everything right in the end. We have found where we will be taking our vehicles for service and repairs from now on.
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February 2024 by Rebecca A Mulloy
I can always count on Travis Creech and his crew to provide great service!
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January 2024 by Joseph Hannah
Dealing with getting my car fixed was a persistent challenge over several days. Unfortunately, it was returned with new issues, and the repair shop refused to address them while attempting to upsell additional services.
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September 2023 by Debbie Rich
We got tires on our truck and I don't think the process was easy with it being an older truck. Travis was polite, friendly and communicated. He really cares about the customers. Thank you Travis!
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September 2023 by David Kenneth
Quick diagnostics with extensive work done on a VW. Quality and friendly service. Shoutout to Travis the service rep!
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June 2023 by Nicole Kuhlmann
I wish I could give these guys more than 10 stars!! On more than one occasion they have taken care of me with not only my vehicles but my mother's and daughters and most of the time they will drop everything to take care of you if they can! I have always trusted and appreciated their hard work and professionalism. I always feel like they treat me like they would their own family member! Thank you ?
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May 2023 by Arty M.
Don't waste your money with these guys they are just overpriced, scammers using the AAA trademark to get your business.I had a tire with some sidewall damage. One of four tires I purchased from the Western Hills branch in April, 2022, about 13 months ago. I had a tire fail and went into their store in Alexandria, Kentucky to get the tire replaced.They told me because the tires were 13 months old they would not give me a new tire but instead give me a replacement tire at half price, charging full price for mounting, install and road hazard. Which including installation totaled over $130. I left and went to Walmart and paid $115 for a new tire with hazard warranty.When you add this to the fact that the Western Hills branch lied about the price they were going to charge me for tires when I bought them (saying they were $164 installed on the phone but when they were really $250 each) you should run, run from these guys.
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May 2023 by Shenoah Shelley
Called the day before for tire rotation, balance, and alignment & they were able to get me in the very next morning. They were very timely and I’m very happy with my service. Would definitely recommend to anybody needing auto/tire service.
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March 2023 by Austin McCarty
Incredible crew they have there. They actually care about their customers and not all about up selling and money. Travis at the front desk is beyond helpful every single time. Derek their head tech is highly educated at what he does and I wouldn’t trust taking my vehicle to anywhere but here. Thank you fellas! Best shop in Northern Kentucky.
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March 2023 by Richard & Beverly Whittaker
Great service. Great prices on tires.
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February 2023 by Bill Brantner
Simply the absolute best in performance and customer service! We will never take our vehicles anywhere else! Justin is amazing! Give them a chance and you won't be disappointed!
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February 2023 by Mark Stoeber
A throwback to the good old days where the customer is the #1 focus with a friendly atmosphere and clearly a knowledgeable team. And has been this way at this store for years.
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September 2022 by Russell Gross Sr
I have been going here for years. Great service on my vehicles, friendly courteous staff.
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August 2022 by Katie Mitchell
I'm going to be honest and say, I was so nervous to leave my brand new wheels and tires anywhere at first.. but here they treated me so good that I felt safe enough to drop them off to pick them up the next day.Everyone else around either closed earlier than the were suppose to or booked until next week. (Walmart said they couldn't take the wheels when there was still 4 hours until they closed and 2 cars in the bay)When I came into here they were very nice and let me know they still wouldn't be able to get to them the same day but they will have them done the next day. The guy was nice enough to help me unload everything. The next day I got them and they are perfect! Absolutely no scratches from mounting (which I was also afraid of) and there were two guys that helped load them back up also.Really good trustable people, with good service.
