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December 2023 by Alex Tilford
I don't think I've ever had as pleasant of an experience at a Doctor's office as the one I just had at Alexandria Eye Care.The front desk was warm and super helpful as I hadn't had my eyes checked in 8+ years. I filled out my information and waited all of 30 seconds before a very friendly technician, Amy, took me back to scan my eyes.After that, Dr. Bryan (who told me he took over the practice a year ago), performed a thorough exam, then walked me through the detailed images of the back of my eyes, educating me along the way. If you've never seen the back of the eye/retina, this part is pretty cool. He was really patient with my questions and knew what he was talking about.Turns out I'm a bit nearsighted, so they set me up with a glasses prescription to wear while driving at night. I've never worn glasses before, so their optician Tesa helped me pick frames that fit my face shape. (They have a huge selection.)Also, they accepted my insurance which was another huge plus obviously.Overall, could not recommend this place enough. 5/5 stars.This is why I go to local family practices like this instead of big chain/retail locations!
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September 2023 by Tyra Walters
The staff there were incredible. Extremely nice and welcoming which I appreciated being my 6 year old girl was nervous not knowing what to expect for her first eye check up. The female at the desk was so sweet and assured her she would be okay. The female who administered the first imaging tests was patient and thorough, giving my 6 year old directions as she was nervously talking her head off lol. The male doctor who came in to do the in-depth tests was great as well. He was very direct, to the point to get the job done. Which is kind of hard when it comes to my daughter because she doesn't always take direction well and goes off topic in conversation while the tests were being done lol.They actually had a cancellation so after her appointment I was able to get in which I haven't done in 8 years. Was surprised my insurance still covered a pair of glasses which I was definitely in need of.I have no complaints and I'd definitely recommend this place for a long time family eye doctor.
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August 2023 by Bailey Bartels
I made an appointment here as a new patient thinking I would get better customer service than what I’ve experienced from the big-chain eye doctors we have locally. I was wrong! When I arrived for my first appointment, no one was at the front desk so I wandered around the lobby for a few minutes (though I could hear casual conversations from the area just beyond the lobby). A few minutes passed and a woman came to the front to check me in. Without even looking up at me to greet me, she asked for my insurance card. I quickly pulled it out of my wallet and was standing there waiting to hand it off as another woman came to the front and proceeded to engage in inane conversation (something about her granddaughter’s Barbie dream house?) with the first woman for several minutes while I stood there like an idiot with my insurance card in hand, waiting to simply be acknowledged. It was extremely rude and unprofessional. I decided in that moment I did not want to deal with this practice so I walked out. I called a few minutes later as a courtesy to let them know I would not be returning for my scheduled appointment and as soon as they picked up the phone was asked “Can you please hold?” Knowing there were only 2 other people in the lobby, I said sure but hung up. Don’t waste your time and money here! I consider the front desk a reflection of the entire practice which seems like a big red flag.
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December 2022 by Pauline Meeker
when something was wrong with my eye i was very scared and didn’t have much help to begin with- i walked in with no hope of being believed and y’all took such great care of me and helped me with every part of my emergency exam and dr bryan (i believe that was his name really tall!) helped me see there was in fact something up with my eye and helped me find someone close enough surgical wise to help! this place made me feel so safe and heard i’ll never go anywhere else!love, pauline ❤️
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December 2022 by Deborah Burlew
I had a great experience today with the office of Doctor Ernst. I called with an emergency and was told to come right in. Thank you to everyone from the front desk to the nurse. Doctor Ernst fixed my emergency and I am very happy.
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December 2022 by Raymond Lapre
They are kind and courteous staff. Dr. Bryan Metzger explained my eye condition in detail. I had a great experience,
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December 2021 by YVONNE TAYLOR
Brian Johnson I have been to Dr Ernst office numerous times and have been met with nothing but professional courtesy.
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December 2021 by Brian Johnson
Doctor Ernst eye doctor will never see me again as long as I live.
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December 2021 by William Gilbert
EVERYTHING WAS GOOD TOOK ME IN EARLY TO SEE DOCTER BECAUSE I WAS EARLY
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December 2021 by Jim Claypool
A excellent eye exam, the doctor spent a lot of time to ensure that my vision with my new glasses we perfect. The glasses I bought are perfect. I will continue going back. I found a doctor and establishment that goes up and beyond.
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December 2020 by SimplyVibinn
Staff is just genuine and cool. They get you in and out pretty fast, and Tessa was really nice and fun to talk to. Thanks for the service guys.
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December 2018 by Shandalyn Reuter
My family has been patients of Dr. Ernst for multiple years now & no negative experience. He is knowledgeable & the staff are very friendly. I injured my eye recently & they fit me in their schedule quickly. The care was wonderful!
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December 2017 by Carrie LearningasIgo
So very kind, knowledgeable, just happy people! Treated me and my lil girl very well. I'd recommend to anyone.
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December 2016 by Craig Warner
Dr. Ernst performed a eye test on my 9 year old. He complained several times to me that he couldn't see up close. I contacted the office and was told to come back in for a free recheck. I secured an appointment and Dr. Ernst rechecked him and was told that there was no change. He explained to me to have my son perform focal eye exercises with a pen for 4-6 weeks. When I went to check out his office charged me $30 per Dr. Ernst.When I left and went home, I attempted to have my Son perform his eye focus exercises with a pen. He stated that he could not read the writing on the pen at all. I contacted Dr. Ernst's office and was told that he needed Bi-focals and to come in and pick up a new prescription.I waited two days and stopped by to get the prescription. Dr. Ernst was out and made no input in my sons chart for the new prescription. Several days as past and no call from his office.I would not recommend his office to anyone. Very dissatisfied and he has violated his patient trust.
