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March 2024 by Ashley H.
This was the only gamestop in the cincinnati/northern kentucky area that had the item I was looking for, which was a switch game. Very quick and easy in and out. They also had other items I purchased too that I had not seen at the other gamestops!
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October 2023 by Stephen Koehler
We live nearby and come to this GameStop regularly. It’s always clean and well-organized. Richard is behind the counter more often-than-not and he’s always delightful to deal with. Whether it’s a lengthy trade-in, pre-order, or coming in to browse with our 4 year old he’s always professional, knowledgeable, kind, and nice to talk games and fandoms with.
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June 2023 by Jian Hui Lim
I normally don't write bad review but I have to this time.This store used to be my favourite store to preorder and buy merchandise (Funko products), their former staff were very helpful and friendly. However, I had a bad experience with the gentleman store associate.2-3 weeks ago, I was told my preorder would be ready in early June but I didn't receive any call to pickup the Funko pops. So I thought of visiting the store and asking them in person. I talked to the store associate that I would like to pickup my order and gave him my phone number to check the status. He told me the pops are ready. Out of curiosity, I asked why they didn't call me for pickup? (The former associate used to call me to pickup my pre-order everytime but not this time so I just wanted to know.)He then checked his drawer and couldn't find my pre-orders and went back to the stockroom and checked. Then he walked out and told me the preorder wasn't ready to pickup yet, just showing in-stock. I was feeling frustrated because he just told me they were ready few minutes ago but now it wasn't? (LOL) Then, he told me he could only refund me due to the issue. I was fine with it so I said okay, he then told me the refund will go to gift card. (I was like what?) I paid by using cash/card to preorder the Funko pops, and I want it back to my original payment. Why would I get the credit refunded to my gift card when this was completely his mistake??!!I didn't want to argue with him so I swiped my gift card to get those credits but it didn't went through, he then told me he will refund $5 cash and the rest will go to the gift card..How can he be so confusing?Also, I could see his impatient face when he opened the cash drawer and he just BANG (closed) the drawer loudly after giving me the $5 note. I said thank you to him but he ignored me. He didn't even pass me the receipt and leave the receipt on my box/table.I cant believe this store hires an associate that is so unprofessional and rude. Worst experience ever. I cancelled all my PO with them and this is my last time visiting this store. Stay away from this store.
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March 2023 by David Thomas
Just stopped a few moments ago and the store was closed with no sign or notice
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March 2023 by hank mullins
Great customer service and very friendly the employee was by themselves putting things away answered the phone and helping customers customers great selection and prices good job alexandra
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November 2022 by Kayla Fornash
I had a pickup for this location and when my husband went to get it for me they stated they did not have it even with my confirmation number. Looking through emails i see it was picked up one minute after my confirmation email that it was ready. Something sketchy is happening and they are not answering the phone so i have no idea what to do to get this fixed.
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June 2022 by Kyle Hemphill
It is nice to have a place that specializes in video games sales. You can preorder the video games before they come out.
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July 2021 by Jeff Freeman (greasemonkey099)
Very knowledgeable staff and friendly thanks Tyler
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January 2021 by Steve Bellamy
Everything is laid out nice easy to pick from and a willing staff to help?
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September 2020 by Joshua MCGriffin
Pricey software terrorists
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July 2020 by David Minium
For physical game and accessory pickup great store. It was clean and the staff helpful. They were a little skint on some items but not quite sure it was their fault. Could just be those items are harder to restock.
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April 2020 by Ashlee Singer
I stopped in looking for wii u games and accessories unfortunately their selection was EXTREMELY slim. But the guys working made it up. We got to talking about harry potter (i purchased some of their clearance items) and pokemon. I told them how absolutely in love my girls are with it at checkout they gave me 2 cards and a sticker to give them. The thought that they were as excited about my kids loving pokemon as i am more then made up for not getting my wii u games. The staff here is AWESOME and super knowledgeable.
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March 2020 by Android 18
I've been going to Game Stop since I was little they are always so friendly and have the best gaming advice! I would recommend this store to anyone!
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March 2020 by Zach Lee
Got some amibos for my next jar
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March 2020 by Eugene Yockey
Great service!
