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November 2023 by Ryan Dickson
Great experience with the sale and Brent. The windshield was taped when we got it and told it was brand new. 7 days later, we find the seal coming off, clips broken and full of silicone. Coming from the mechanics looking at it, whoever did the windshield did a piss poor job, knew they broke it and hoped for the best.
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November 2023 by conny romes
Great service, friendly sales staff and an all around great place to go for a vehicle. If you're in need of a car/truck/suv hesitate to go see the guys here. You won't be sorry!
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November 2023 by Terry Burke
Our salesman was Rob and he was patient and gave us space to look with no pressure! Very knowledgeable about the car we were looking at and helped us test drive a few. The price was exactly what they said it would be without going back and forth and asking for more money. Once we finally made our decision the whole process was over and done in about 35-40 minutes.
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November 2023 by Jaron Beckett
I bought a used 2014 f150 xlt from this location two months ago. Found out the truck was from Canada there is rust everywhere. It has spent more time in the shop being fixed than I have gotten to drive it. The staff has been little to no help, and I still haven’t received my title paperwork on the vehicle. If you value your time, money, and don’t want to be scammed I would shop elsewhere.
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November 2023 by Miranda Shelton
Brought my new car in for an oil change and asked for them to check the rattling noise it’s making. Was told they can’t do that because the people who change the oil aren’t able to diagnose. I had to schedule another time to come back but they can’t get me in until January (over 2 months away)
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November 2023 by Kurt Jansen
First time I have taken my car to Castrucci Ford, and what a difference it is from the other NKY Ford dealer. The appointment was easy to make, and they gave me an estimate over the phone. When I dropped the car off they didn't act like you were bothering them.I dealt with Ken Klotter, and he went down the list of repairs I wanted, asked a couple of questions, and I handed over the keys. When the car was done, they went over what they had done, and the price matched the estimate (unlike my experiences with the other dealer).Overall, it was a great experience. The repairs were done right, the price was what they quoted, the parts were in stock, they didn't push me to get work done that I didn't need, and everyone I dealt with was personable and knew what they were doing.It's a longer drive for me, but it's worth it! It was a much better experience than dealing with the other area dealer.
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October 2023 by Jason Robertson
We bought a new Super Duty this week and dealt with Rodney (salesman) and Nick (F&I). Rodney is laidback and has a very hospitable demeanor. He was unfazed by us arriving 20 minutes before closing time on a beautiful Friday evening to test drive the truck. He and Nick stayed well after closing time to help us get the deal done. It's one of the best experiences we've ever had buying a vehicle. Do yourself a favor and request Rodney!
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October 2023 by Robert Mayfield
I had my car worked on and it was going to literally take all day. Instead of letting me wait around they provided me with a no cost loaner car so I could go to work. Ken, Jason and everyone have always gone out of their way to make sure my service experience is a pleasant one I can always count on the work being done correctly. I highly recommend them.
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September 2023 by Darren Doyle
I was nearly scammed at Mike Castrucci Ford. Worked out a deal over the phone on a ‘20 Civic. Was supposedly a one-owner lease return with a clean Carfax. Was assured the car was “all that I hoped it would be,” clean and ready to go. I drive 3hrs to the dealership to find the car dirty with a horrible smell. Cruise, lane detection, and crash mitigation were all non functional. They agreed if I bought, they would cover the costs at my local Honda dealerships to have repaired. Reluctantly, I took it home and to the local Honda dealer. Honda informed me the bottom of the car was ripped up due to some sort of crash, running over something in the road. Needed nearly $6K of additional work. Broken bumper, supports, exhaust, etc. Castrucci claimed they had no idea about the damage, which is impossible. They had previously certified this car, and had changed the oil, meaning the car was on a rack and they DID know about the damage. Luckily I was able to get my money back and they had to drive 3hrs to pick up the hunk of junk—which they admitted was a repo and that they would immediately sell at auction. They are either dishonest, terrible at their jobs, or both. AVOID THIS DEALERSHIP.
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September 2023 by Greg Lamping (Goyo Lencho)
Greg Risch was extremely helpful. He showed me several cars that fit my criteria. He worked hard to get me the best price for my trade and maximize my discounts. This was the second car I have purchased from him. I would definitely buy from him again. The process from beginning to end was easy. I arrived at the dealership about 3pm, looked at several options, test drove two vehicles, and left with my new car by 5pm. I am very happy with my purchase.
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September 2023 by Debbie 527
Rodney went up and beyond finding us a truck that we wanted with everything we needed. He was more than thorough and met all our expectations. We truly recommend him as a number one salesman.
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August 2023 by Donna Mullins
We had a very pleasing experience at Mike Castrucci Ford/Lincoln. Alex our sales representative was very knowledgeable about his products & great personality. We will recommend him & the dealership.
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August 2023 by Tammie Ernest
Very friendly and layer back dealers. Alex was awesome and helped us to get what we were looking for. If your looking for a car but don't want to be hassled this is the place. I love my escape. Thank you Alex
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July 2023 by Morgan Drury
Our experience with Kenton was amazing! He was not pushy and handled our trade and sale exceptionally well! We love our Suburban! Hopefully it treats us well for years to come!
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July 2023 by Brian Melton
The level of professionalism and customer care at Mike Casstrucci Ford in Alexandria is unmatched! Rodney made sure our purchase was seamless and the deal could not have been matched by any other dealership! We were in the final contract stage when the finance manager came out to tell me he found a better savings than I had originally agreed to. He wanted to make sure I understood and there were no surprises. As long as they keep treating me well, this is the only dealership I’ll ever buy from.