O'Reilly Auto Parts in Alexandria, Kentucky is a helpful and reliable store. The employees are consistently described as fantastic, friendly, knowledgeable, patient, compassionate, kind, and helpful. They go above and beyond, taking time to find the underlying cause of a problem instead of just making a quick sale. Staff are noted for making the process easy and helping to the best of their abilities, which has created strong customer loyalty. Customers report getting the right part every time, especially when providing a license plate number, and highly recommend this location. The store offers many services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums and has a free Loaner Tool program with a refundable deposit. Customers are thankful for this business in the community and express great appreciation for the help they receive.
Had what I needed, and if they don't they will order it
February 2025
I try to avoid this place because Customer service isn't too good. They like to argue when i bring in a part they never seen before. Sometimes parts are cheaper here so thats a plus.
July 2024
Well stocked but staff didn't seem to have a good grasp on actually being helpful. Too interested in their own conversation.
