O'Reilly Auto Parts in Alexandria, Kentucky is a helpful and reliable store. The employees are consistently described as fantastic, friendly, knowledgeable, patient, compassionate, kind, and helpful. They go above and beyond, taking time to find the underlying cause of a problem instead of just making a quick sale. Staff are noted for making the process easy and helping to the best of their abilities, which has created strong customer loyalty. Customers report getting the right part every time, especially when providing a license plate number, and highly recommend this location. The store offers many services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums and has a free Loaner Tool program with a refundable deposit. Customers are thankful for this business in the community and express great appreciation for the help they receive.
The employees are very kind and patient while I flounder to describe what I need having no mechanical knowledge. If they don't have the product they are always willing to offer an alternative and go into detail as to why it would work.
June 2026
Really helpful, particularly Zachary. I assumed they no longer did battery installation, as it isn't listed as a service on the website. However, he quickly installed my new battery, saving me a hassle both of installing it, but also having to return the core. He was very nice and helpful. Top notch all the way.
August 2025
Had what I needed, and if they don't they will order it
