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March 2024 by conner humphrey
People there are no help what so ever, constantly have an attitude. Not a very pleasant experience.
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February 2024 by Rebekah P
Fastest post office ever and super nice. I went there for my passport appointment, and there was only one worker who was handling everything really fast. He even let me retake my passport picture because I didn’t like it, and when I messed up on the form, he gave me another one. While I was there, several customers came after me and the worker was very nice to everyone and handled their packages fast. It was just overall a good experience compared to other post offices.
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December 2023 by Chelsey Alexis
Lance is awesome. He's always so kind and courteous. I appreciate his excellent customer service, he is an asset. Everyone else is also great as well! :)
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October 2023 by allena gilbert
Doesn’t read where mail goes or doesn’t care! I get others mail and others get mine all the time! Missing 2 packages for Christmas! Called at least 4 times this morning and got an answer on the 5th! Absolutely ridiculous!
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June 2023 by Tina Beagles
Is insanely rude and condescending I’ve had multiple experiences with them and none have been pleasant.
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November 2022 by molly mccaslin
Put on hold for 40+ minutes until i gave up. Have one day Express shipping I paid a good amount extra for and haven’t received it still, 3 days later. Don’t recommend going through them.
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October 2022 by TreeHouse Rentals EarthJOY TreeHouse Adventures
Super helpful and friendly every single time.
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October 2022 by Debbie Weber
This place is a joke. The carrier needs to be fired. She scanned a package but put it in someone else's mailbox and now I am out $50. From what I am hearing from other people in my community she does this all the time. Been fighting trying to get my money back for 3 weeks and still nothing. They won't answer the phone when you call. I am now dealing with the Main Post Office since I have not gotten any results from this place.
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May 2022 by Chris Draughn
Stepped up their game in the last few years. Lance is the best person ever to deal with there. Super courteous, quick and always a pleasure to work with. The other taller, older gentleman with glasses that I've had a few times is also very personable. Our mail carrier Monica is fantastic as well!
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April 2022 by Krystal C
I’ve come here several times and has always been met with speedy and friendly service. USPS has much better pricing than Fedex when it comes to shipping.
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April 2021 by Lisa McLaughlin
Do not go here for your passport pictures. I recently had my passport pictures taken here and my pictures were rejected because they didn't properly take the photos. I went back to tell them about the issue and the guy said yeah we have alot get rejected with a smile on his face. I told him that's very frustrating since I paid for it be done right. I also side that maybe they shouldn't offer the service if they get rejected all the time. Lesson learned.
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April 2021 by Yuree Schultz
They get the job done!
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February 2021 by NKY Beekeeper
Even though the lines get long, the people at our post office always take the time to help me when I get to the counter. They have always been very helpful even thought they are obviously working long hours and have to put up with a lot of public griping and stuff. Thanks Alexandria Postal peeps!
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February 2021 by Shelly Byrne
never had a problem. Super friendly and get the job done
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January 2021 by Kelly M.
I would guess very few Yelp Reviews are done on a post office and even more would be a 5 star rating. I had such an experience at a particular post office in Alexandria KY. The Fred Factor was a book written about a mailman who gave excellent customer service. I met a "Fred" in Alexandria, KY. There is one guy working hard to meet a plethora of needs for each and every customer. Many older individuals like myself need a lot of attention and this gentleman never seems to get frustrated and yet keeps the line moving. This gentleman also has a way with people as to not make them feel stupid. I have written several books on customer service and can readily identify trained professionals. These individuals are quite common at Disney Southwest, and even Chickfilla. I might just expect such service at these locations, however to receive such service early in the morning when I was covered in paint at a post office located in a strip mall was highly unexpected. The gentleman circled the barcode at the bottom of the receipt as I had to look like the last person who might later scan and fill out a customer service survey. I have to admit I was a little surprised that our U. S. Post Office even cares what I think about their service. The questions were also very good. On this day it is safe to say there were positive surprises for both sides. Besides filling out their survey, I also have my Yelp Elite Badge! I can only hope that the post office follows up with this young man running the show in Alexandria KY as he has unlimited potential. I truly hope ge gets acknowledged by leadership.
