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March 2023 by Chris D.
Stopped in yesterday for an alignment, was a pleasure to deal with. They didn't try to upsell, just done what I asked to do. Which was great, I recommend this location. And will definitely be back. Thank you!
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March 2023 by Steve S.
Out tire picked up a nail headed to funeral. They employees here were able to get us in immediately and fix a tire we thought was going to have to be replaced. The customer service and quality of work was exceptional.
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August 2022 by Carla Jefferson
I have to tell y’all how wonderful these guys are to me!! I have had ridiculous things happen to my vehicles… they will jump in my car and ride around the block so this crazy old lady can get them to hear what she hears, and they know what it is and fix it!! They have fixed so many flat tires and changed the oil in my cars so many times, I feel like they are family!!! Great crew!!!
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July 2022 by Jacob Morgan
Friendly staff. Always helpful and they always answer any questions we may have.
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July 2022 by Sam Sexton
We took my dads truck in today and when we picked it up we got it home and we turned it on and when we tried to turn it back on a little later it won’t start. I don’t know what they did but they ruined the battery somehow and we’ve had to go to the nearest auto-parts store to get a battery charger ? and hopefully it’ll work. We will probably never use this business anymore and the only reason I’m giving it a 1 star out of 5 is because I can’t give it a 0, we’ve spent money on to get it fix and now it’s worse than it was before so I hope this garage goes under. Update: we decided to take the truck back there so they could fix it and they claimed nothing was wrong but strangely enough the car was working fine than it was earlier and they tried to sell us a new battery and we were like are you kidding me and told them no. They just lost a customer and if they keep it up they might just go bankrupt and I hope they do cause like I said earlier in my review I hope they go under and the mechanics that work there never work with cars ever again.
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June 2022 by Jakob M.
This story is a prime example of why I don't trust corporate car places. Read this through and you'll feel the same way. I left my car there and took my grandpa out to lunch in his car. The team seemed really nice and professional, I even signed up for the credit card (which I'll probably now cancel.) I get a call and they tell me that they can't get the car started, so I ask if they tried moving the wheel or troubleshooting at all, which they say they didn't. They say they will try a few things and call back if there is any issues. They call me back ten minutes later and say that three techs had tried starting the car and that it's not turning, to which I concernedly said "I don't know then, I'll be back in thirty to evaluate what's wrong." I get there, get the keys, they tell me that it's futile unless I have "magic hands," so I go out, put the key in, turn the key and it starts instantly without any problems at all. No need to move the wheel, take it in and out of park or anything. I go in and honestly ask "should I leave this with y'all because it started instantly without any problems and this is a bit concerning?" The British gent in there who I was having great conversation with earlier started getting mad and said "well you can take it somewhere else" and kept saying that I'm an aggravated tone, so I left and took my car to Charlie's Tires over in Ironton. I paid $34 more and at least they can start the car and was treated with respect. Horrible experience. Can't believe the rudeness, especially over their own teams incompetence. Never going back and will propagate this story to everyone I know who needs tires.
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April 2022 by Kamarie Shultis
Matt was extremely helpful with customer service. They performed the exact service I needed, and completed the task under 35 minutes! I totally recommend these guys to anyone. I will be back!
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March 2022 by Willie C.
Tell me why they wanted me to pay $600 for them to do my oil change. You gotta bd out of your mind. If you wanna go here better be rich.
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March 2021 by Heather Fryer Murray
Always professional and gets quality work done fast. I would recommend. Thank you!
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June 2020 by Terri M Duty
They did a great job changing my oil. Accurate on time. Well pleased
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March 2020 by Tony Burge
Went this morning for my 8am appointment. Have to keep the vehicles going through this. The desk manager and the team were great! Thank you to the team for being available! 8 years of great service from this team.
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March 2020 by Gary Walls
Complete incompetence. Had 2 appts for 2:00. Never did one and was not able to follow directions on the other. Beware!
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December 2019 by Renee H.
Ok I have been a loyal FIRESTONE customer for years. David and Brian were amazing! Their service was top notch! But that is in the past since both have retired! The past two times we had nothing but issues! They left the oil cap off my car, oil went all of my engine. Had to contact district manager Chuck to get it towed in and cleaned. I went again yesterday, and got new brakes, new rotors, and left in worse shape then I came in. I took it to Firestone in Barboursville, they checked my brakes and rotors and showed me there was no grease on them. He said there was barely enough to do a road test. Plus he checked my tie rods and I do not need them replaced, when Ashland told me that I did need them replaced. So stay away from Ashland! Their incompetent and lack experience. Barboursville FIRESTONE has enough mechanics who have years of experience!
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July 2019 by Tiffany A.
Fastest, most accurate alignment I've had on my car! Just in time for vacation travels. Thank you!
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September 2017 by Christi Lee Gillum Porter
I just want to say that I have had 2 very bad experiences with the firestone in Ashland, Ky. The first was for repairs I had to have completed on a car. They were extremely over priced on Labor... and I had to take the car back several times as the initial problem was never fixed. I said then I would never go back to that company. But Life happens and as we are getting ready to leave on vacation we have a flat tire. After calling around discovered Firestone was open early s
