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December 2023 by Melissa Mayes
Love Berts we have cichlid babies and sell to them sometimes. They have always been wonderful to us! Thanks guys for the wonderful service and having an assortment of items we need here locally . And knowing fish business, we appreciate you
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December 2023 by anthony ballard
Bert’s is an amazing family owned pet store. The staff is always friendly and very knowledgeable. I purchase saltwater fish and coral regularly and have found them to have the most unique inventory. Everything is always properly cared for and looks amazing. I travel from 1.5 hours because it’s that good. They are the best in the tri-state area hands down!!!!!!
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December 2023 by Ryan Wilkinson
Hands down the best experiences I’ve had in almost any privately owned business, but especially in a Pet Store. I travel an hour each way and pass by many box pet stores just to visit Bert’s. Very friendly and knowledgeable staff! I recently had a reef system have a seam split and the owner Jim went out of his way to reach out to the manufacturer to expedite the warranty process on it to help. Couldn’t ask for better experience!
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December 2023 by Kyla Wente
This place is amazing. Staff is very friendly and helpful. Place is very clean and such a nice atmosphere. I love the family friendly feel and the puppies are all from local breeders which is AMAZING! I shop here for all my pets needs.
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December 2023 by Scotty Hatton
Guy said they kept redtail and tiger shovel nose in stock over the phone the day before I called. I drove like 90 miles to look at them and possibly get one but when I got there they had neither. Plus there was a small arrowana and they wanted $100 for it. I could have one shipped to me cheaper. While they do have a big selection they gouge their prices imo. I won't be back myself.
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September 2023 by Shania Blake
I definitely wouldn’t recommend this place to anyone. The lady on the phone was rude and would not work with me at all. I once recommended this place to everyone about how great you guys was but I will definitely recommend the new place at the Ashland mall. DONT TAKE YOUR ANIMALS HERE. I don’t trust someone who can be rude to me to shave my dog.Yes, my dog does have it rabies shots I told her on the phone. I never said that she didn’t have her rabies shots at all.She wanted me there before 4 when I appointment was at 5 after I had asked the day before to bring her to early. I live an hour away.I told her I would have to find the paperwork and I will call my vet and get proof if you don’t believe me. You can give other shots at home. I never said I gave her the rabies shot at home I am not that damn stupid. She didn’t have to be rude on the phone and if you are so worried about their safety maybe you should ask for it the first time animals get groomed. You groomed my dog once that makes absolutely no sense. There is the whole story if you want it. I see that you don’t believe the customer kinda bad service and you basically are calling me a liar and I don’t appreciate that.
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September 2023 by JesusAlphaAndOmega
I spent roughly $4000.00 over 2 years with them. Wanted to upgrade my lights for fish tank. Measured and took pictures of tank. Got new top and lights. That was $150.00 both. They said they knew which tank it was and the light and top that would fit. Remember this is their business, they are supposed to know. Well they would not fit. Wrong stuff so I took it back. They said has to be the other one. No problem went to exchange then the girl wanted to charge restocking fee. Hold on this is what you all told me to get. This is your mistake. Called out the owner. He exchanged no problem. The kid, girl working there when I asked said “yes I have no problem charging you restocking I feel good about it”. I got fish from them. They were $70 of fish was only 3. Did not make it to the house. Roughly 15 min in. I noticed they were dying. Went back to store they wanted water samples. They were never in my tank. Got fish from them 2 another times. The fish I got were sick had to deal with healing the other fish in my tank. Found out each time they came from a sick tank. If you look and they have an x or a circles on the tank if the fish are sick or the tank had disease. That is what I got diseased fish. SO I DO NOT RECOMMEND UNLESS YOU NEED ROCK THEY HAVE A GOOD SELECTION USUALLY . That is about it. Every thing is so over priced. The fish I got from them Kissing Gourami. They charged $70 for 3. The same fish were at PetSmart for $3.59. They did not replace them. PetSmart will replace them no questions asked. ASK YOURSELF A QUESTION WOULD YOU BUY FROM THEM AFTER THIS. Either I have told the truth or I have not.
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August 2023 by Kayla Garrett
This used to be my go to pet store & I’ve spent thousands of dollars here, BUT after today I WILL NO LONGER be doing my shopping here after I spend my “store credit”!! Made an honest mistake and grabbed the wrong light turned right back around and went to exchange out for the correct light and they want to charge a 20% restocking fee. We got the correct light but in order to get all our money back we had to do in store credit or they was going to charge us 20% to give our cash back. This is ridiculous!! The minute I’m out of that credit you lost a loyal customer!!!! Beyond ridiculous and the prices have become outrageous! A fogger is $100 at Bert’s and right up the street I got one from petsmart for $60!!! The same exact one!!!
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August 2023 by Bryce Swartzwelder
At Berts you will find friendly and helpful staff. One of the best aquatic varieties you will find in the area. The items and pets are reasonably priced. They offer animal grooming in house. If you don't see what you are looking for, ask the staff. There is a good chance they can order what you seek.
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June 2023 by Rebecca Joseph
First time we visited they wouldn’t let my 6 year old use a bathroom, instead she basically peed herself in the parking lot. 2nd time they sold me a cage that pieces were just breaking 1 day after buying. Wouldn’t accept a return and wanted me to pay $55 more for ‘a highly recommended cage!’ I’ve already spent $100 there. I expected a quality product and they just don’t have it. I won’t be back.
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June 2023 by Jaselinn Torez
Told the employee not to bring any snakes around me as I am afraid of them and the one make employee with long hair brought a snake right up to me. Prices are a bit high but the grooming services are amazing and we enjoy the small town feel
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June 2023 by Shawn Smith
Let me start off by saying I only buy fish and fish supplies from Berts. They have a Great selection, helpful staff and average prices. Berts is a great small business to support.
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May 2023 by Ryan T.
The store was busy so as far as the customer service it is what it is. My biggest dispointment s the inconsistent knowledge of whomever is pricing and or writing the names or descriptions of the fish. You're mraking a dragon goby as an eel and attempting to sell it at 40$. If you ask for a price of any fish that isn't marked instead of going and checking the one awkward young man would just throw a price out of thin air which was also overpriced 29.99 for a what you thought was a pictus cat, synodontis cat or pajama cat retail for 9.99. The store itself just feels overpriced and a rip off.
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May 2023 by Paula Carper
Such a cute pet store, we just adopted a kitten from them. They really care about their pets. Knowledgeable and professional staff.
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April 2023 by Melissa Edwards
Nice store with a large selection, but unfortunately, 1 of our 4 fish was sick and died 2 days after bringing him home ? The other 3 are doing great, so that's a plus. I don't blame Bert's because this could happen no matter where you buy them. I would suggest more staff if possible because we waited over 30 minutes for someone to assist us in getting the fish.
