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May 2024 by Rita Pauley-Barker
Great customer service, overall very satisfied
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May 2024 by Candy Berry
Great customer service
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May 2024 by Gina Thompson
Friendly and helpful! Had a measuring tape to make it easy to check dimensions!
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May 2024 by T.C T.C
I am very disappointed in Big Sandy Superstore.I bought a washer and dryer out there and yes I had to go through there special financing that cost me more in the end.I also bought an extended 5 year warranty, and the washer and dryer are not even 3 years old.They have already had to fix the drum once and now it has rust inside of it and around the drum and also on top of where you poor bleach in at. I have had 2 people trying to help me that works at big Sandy, but they are unable too.The service department is saying my extended warranty does not cover Rust well if I knew I needed a warranty for that I would have added it on so the service department saying for me to take baking soda and get the rust off well is that going to get it off of our cloths and uniforms.NO NO!!! I honestly didn't think I would have this much trouble out of this company over something that isn't even my fault.You sure do see the owner on those commercials talking about family and how they take care of there customers well I sure don't see it at all and just to let you know this was my first ever new washer and dryer I always had to buy used.
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May 2024 by Marcie Hanson
We have had an extraordinary experience at Big Sandy with the assistance of staff members Justin and Drew. We lost our home in a fire and are making many purchases for our new home and in every instance, they have gone above and beyond. It is truly appreciated!
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May 2024 by Buffie Ellis
I can't say enough about how helpful and patient Joe Hale has been while we were shopping for a washer and dryer. And Candis Caplinger was sweet and patient with us as well through the process. These people will be the reason we continue to shop with you.
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May 2024 by Kellie Baier
The salesman Cole was very nice. But the loaders was never rude and contradicting to women tore up my tailgate and was not very helpful at all. And spoke to you is like we were stupid because we were women will not be back!
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April 2024 by Keith Alexander
Very pleasant and staff very helpful purchased everything I was looking for and happy with my needs met
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April 2024 by C M
Assistance when needed and left to roam when not. Lots in stock and endless options to order!
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April 2024 by Michele McKee
Great experience! Joe was very helpful and informative and not pushy with me and my husband. Definitely a good salesperson! Thank you!
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March 2024 by Vanessa Flannery
Hannah was wonderful working with us, picking out furniture and colors.
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March 2024 by Laura Hutchinson
Was a perfect salesman. Very courteous and helpful.
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March 2024 by Denise Conn
Big Sandy of Ashland was amazing. Their sale reps were the best. They are very knowledgeable about their products. Thank you Denise and Cole for your help.
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March 2024 by theresa howard
Was looking for a support mattress for my elder mother. Chris at Big Sandy was just awesome. I used up alot of his time. He explained everything to me so I could understand. Never made me feel rushed..Knew his product and to point me in the right direction. Outstanding personality, he definitely one of the reasons I will continue to shop at BIG SANDY.
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March 2024 by Terrie Rivers
Everyone was very helpful and friendly.. always love shopping here .
