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February 2024 by Kaytee Kappen
We picked one type of car and were given another smaller vehicle without notice. We WERE charged the less price for the smaller vehicle, but no one mentioned it wasn't what we booked. 2 people working on a Saturday and their phone was ringing off the hook and there were constant multiple customers at a time. My husband is 6'4 why would anyone assume it was just okay to pass off something other than what We booked? He isn't a car guy and assumed he was being given what we booked. We ordered a midsize not compact for a reason..... The associate even ASKED if he would take a compact and he said no, so they gave him a DIFFERENT compact suv... A Nissan Rouge (what we booked) and a Mazda CX30 have a BIG size difference. NOT impressed. Cruise control doesn't work and we were already running late having to wait and didn't know it didn't work until we got onto the highway. We had high hopes and Enterprise Ashland met none of them.
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January 2024 by Carly Conley
The people at Enterprise are always very nice and helpful
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January 2024 by Gina Nicole
Used it twice. Great cars and customer service.
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December 2023 by Laylen F
We had a trip planned and we needed a bigger car, well the day we was supposed to pick it up , actually a hour before we was supposed to pick it up they called and told us basically it fell through and we could no longer get the rental we had already planned with them to get.1 hour before?? Not very professional on their end.
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December 2023 by Anonymous Anonymous
Amazing people. Thank you!!!!
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December 2023 by Easy DIYs
Very friendly, great customer service. Would definitely recommend.
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November 2023 by Juan Ponce
Exceptional Service Beyond Expectations.Recently, my family and I experienced a deer accident on our way to Norfolk, Virginia, which led to a rather challenging situation. Fortunately, Enterprise Rent-A-Car in Ashland, KY, not only rose to the occasion but exceeded all our expectations. Following an incident that left us stranded at a hotel, we attempted to coordinate a car rental through our insurer but faced hurdles in reaching the rental agency. Enterprise Rent-A-Car, demonstrating an exceptional commitment to customer service, picked us up directly from our hotel, which was a tremendous relief given our circumstances.The vehicle they provided was new, comfortable, and perfectly suited our needs. This attentive care to our situation not only allowed us to continue our journey without further setbacks but also added a level of comfort and safety that was greatly appreciated. Most impressively, the flexibility to drop off the car in our city, Cedar Rapids, Iowa, greatly simplified our travel logistics.I would like to express my heartfelt thanks to the entire team at Enterprise Rent-A-Car in Ashland, KY, for going above and beyond in their service. Their professionalism, kindness, and willingness to adapt to our needs in a difficult situation were extraordinary. I definitely recommend Enterprise Rent-A-Car to anyone looking for a reliable, considerate, and high-quality car rental service. Thank you for making our journey much easier and more enjoyable!
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November 2023 by Elizabeth Turner
Love the Great Service,
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September 2023 by Jamie Pridemore
The staff was very helpful. Everyone there was exceptionally friendly. Would highly recommend them if you need to rent a vehicle.
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September 2023 by Ismael Cruz
Great service, very friendly and gave us a good car and made sure it was road ready
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July 2023 by Dilhack (Dilhack)
I just had an emergency where I needed a last minute rental with some unusual specifics. The manager and staff at the store were incredible and made my accommodations easy, and I’m really thankful for their help. 10 out of 5 stars!
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July 2023 by Brittany J.
We rented the vehicle on June 9th. There was dog hair and hay all over the third row seats. They told us to bring the car back on June 17th at 10pm...they even filled it out on the paper they gave us. We took it back at 9:30pm and left the keys in the drop box. They charged $99 because "it was turned in late". The employees kept telling us the initial rental would cost a different amount when we called and had to talk to different people. Save your money and time and go elsewhere. We'll use other rental services from now on if we ever have rent another vehicle.
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May 2023 by Kyojuro Rengoku
The car I rented was super nice and it's always nice to be able to drive a 2021 car to drive fancy lol the staff that helped me were super polite and friendly! Always get great cars and great service here!
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May 2023 by Richard Miranda
Very Friendly and helpful. If I ever needed to rent a car again Enterprise is where I would go.
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April 2023 by Allyson Pruitt
I doubt that anyone ever has a good experience with Enterprise. Enterprise is one of those companies that you are forced to use either by absolute necessity or because your insurance company makes you deal with them. They are the most expensive rental company and they seem to provide the least amount of customer service and quality. Not only did they not have the class a vehicle that I was guaranteed on the phone so instead of a full-size SUV I drove around in a minivan that had scratches all over it and sounded like an armored tank, the employees are the absolute worst. You would think that they owned the entire fleet of vehicles themselves when in reality. They’re probably making three dollars above minimum wage trying to make you feel insignificant and like a peasant. when I called to complain about the vehicle that I received in the condition that it was in the regional manager got back with me, and. Instead of treating me with respect she fell right in line with the local office staff treating me with such disrespect that not only that I never recommend Enterprise to anyone I would never ever use them again. So glad that car sharing and all these other options are becoming available so we can put a stop to these companies price gouging everyone. And it is hopeful that one day companies like this will be out of business because enterprise isn’t just enterprise. They own all the other rental companies as well so if at all possible, we should try and find a company that is not under the parent company of enterprise if you need to rent a car.
