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October 2023 by Hayden Lloyd
The Pumpkin Spice cookie & Double Chocolate cookie were just fabulous. Really sweet & flavorful. Fun & delicious. ???
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June 2023 by Shawn F.
Cookie stands & other autonomous units for mid mall snacking are just the best, are they not? You might approach them wanting just one, but then they have a deal for 2 or 3 or 4 & you convince yourself that you just need it. Or, they have an attractively designed cookie cake & you instantly have half a dozen reasons why one of these would be good for your office, even though you've been working from home since Covid.Some days, you just want a chocolate chocolate chip cookie because it was there. For me, today was that day. Yum!
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December 2022 by Amber Willhelm
Always fresh cookies & YUMMY
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December 2022 by ar ar
The best cookies
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October 2022 by Lauren Bell
We have ordered here before with no issues. This time we are not pleased. #1 this wasn’t made in a pan. It was pushed out to that size. So the sides are all different sizes and not straight at all. #2 we never asked for the polka dots. He hates polka dots. #3 the words and picture isn’t even centered. #4 That’s supposed to be a four wheeler but it doesn’t look close to one at all. Won’t be coming back.
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September 2022 by Morgan G.
Went to pick up my birthday cake from Great American Cookies and every single aspect of it was wrong except the rainbow on it… Not even the right cake. Happy Birthday to me. ?The man who made it made excuses and was rude, also to the other employees about it. Don’t you check how it’s supposed to be made before you make it? I’m so disappointed.They said they would give it to me half off tomorrow, which isn’t my birthday anymore obviously. I will never be buying a single thing from here again. The worst customer service ever.
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August 2022 by Danny Rivers
Excellent service!I was supposed to pick up a cake at 4:00, but I got there at 3:55 and they said they accidentally broke the cake the first time. It was a super large cake with lots of words, so that made sense - it seemed to be a larger size that they don't do as often. So they said I should come back at 4:45I came back, it appears that they hadn't started on the cake yet. I discover that the second one had ALSO broken. So I waited for them to finish making the third version.They gave me a whole sampler of cookies while I waited, and even checked on me to see if I wanted a drink! I was just appreciative that they went through all the effort to make the difficult cake turn out right! It did end up taking until 5:20 before the cake was ready, but considering the original pickup window was 4:00 - 5:00 and I got such great service I'm very pleased with how it turned out!
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July 2022 by Morgan Gillespie
Went to pick up my birthday cake from Great American Cookies and every single aspect of it was wrong except the rainbow on it… Not even the right cake. Happy Birthday to me. ?The man who made it made excuses and was rude, also to the other employees about it. Don’t you check how it’s supposed to be made before you make it? I’m so disappointed.They said they would give it to me half off tomorrow, which isn’t my birthday anymore obviously. I will never be buying a single thing from here again. The worst customer service ever.
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April 2022 by Jennifer Nance
We did the buy 5 get 1 free, because we always love the cookies. I bit into one of the cookies while waiting on our smoothie and it was hard! I asked the lady when they were baked and she said everyday? I told her there was no way because it was hard and she said it is probably just a "harder" cookie??? Apparently all 6 of ours are "harder" cookies?
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April 2022 by Lidia Hooks
Very horrible service, I bought the buy five get one free deal and all the cookies were hard as a rock. I asked for a refund and the lady at the cash register refused to.0/10 don’t recommend getting cookies from there!.
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February 2022 by Sherry Watkins
Very very good cookies
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February 2022 by Alex Beckett
They have the best cookies around!
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September 2021 by Debra Rogers
Ashland American cookies will not sale 10 chocolate chip cookies because they want to keep the 20 cookies they have on display. I was refused service for asking for 10 cookies.
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August 2021 by Kevin Burns
Would give 0 if it were possible. My total came to 4.01$ yesterday, I only had a 20$ bill and I was made to walk all the way out to my car to get a penny while many other customers waited in line. There was also a tip jar that was stacked with bills and coins but she refused to take a penny from it, and the poor customer service has become a habit here…It’s unfortunate because some of the cookies are pretty good, but I will be cookie shopping elsewhere
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June 2021 by Lilfry_Lol
Perfect place for any celebration!!