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February 2024 by James H.
2/28/24 730pm Lovely staff. Greeted when I walked in. I had a lifetime tool return, and they helped me out. I got asked by 3 different people if I needed help while walking around. They have the great deal of the dewalt 12v tools coming with a free starter kit, so i had to take that deal. Tool staff was there and helped me with no problem. I got the last 1/4 dewalt, 12 Volt Ratchet they had. Online said they had none in stock but I guess I got lucky. Thank you all!
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December 2023 by Randy Fry
They had the same microwave I needed. Got it home and it was damaged. No hassle exchange. All good.
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December 2023 by Bill Schmidt
Needed packaged wire of course they got it all locked down. Pushed button waited 20 minutes got no help. I will just go to Gibbs Hardware and pay more at least they want to help
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November 2023 by David Fogle
I recently ordered 2 sliding patio doors from the Russell, KY location to be delivered with “Same Day” shipping. I called Lowe’s customer service and they assured me they would be there on schedule. I had scheduled contractors for installation the next day. Needless to say, they “delayed” the delivery an hour before the cutoff time. I drove to Lowe’s and ?Tristin?, the “fulfillment” guy could not have cared less about the shipping issue. He acted like it was my fault. The delivery had been transferred to the Burlington, OH store. The only other option he gave me was cancelling the delivery and picking them up myself. I told him if they could load them, I’d figure out a way to get them off my truck myself. These are 180lb doors. He was visibly annoyed and told me he didn’t know if they had anyone available to load them. He went to get the doors and realized that even though the Lowe’s system said there were 6 in stock, they only had 2 and 1 was missing the hardware.I had to drive to the Burlington, OH location to get the doors. I will say that the folks there were VERY helpful. They got the doors off the floor for me and helped me load them into my truck.I refuse to enter the Russell, KY Lowe’s again. If I have to drive 50 miles out of my way, that’s fine with me. I’ve also learned that Lowe’s “Same Day Shipping” claim is a ruse. Don’t trust it.
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November 2023 by Kristine Allen
They need to have more accessibility for those with disabled, such as electric scooters or wheelchairs. For people who are physically limited, otherwise, my shopping experience was fine.
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October 2023 by Ed Con
All three people they had employed as helpers were busy and it took me 45 minutes to get help to find a simple fitting because it was in another aisle from where that worker quickly told me it was at
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October 2023 by Shawn Miller
Always has everything I need. If not no worries they can get it. Lowe's is my home improvement go to definitely
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October 2023 by Lisa Vice
Great store and usually well stocked. Staff is helpful. Clean environment. One stop shopping for all maintenance needs including cleaning supplies. Seasonal decor and garden dept.are awesome.
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October 2023 by Mark Casto
DO NOT FALL FOR THE FREE INSTALLATION SCAM!!!. I purchased a new GE profile dish washer that was on sale from $999 to $629. There was a rebate offer for free installation for any appliance $599 or more. I could have easily installed it myself but I chose to allow Lowe’s to install it since it was free. The salesman in the appliance dept assured me that my purchase was a qualifying purchase. When I was checking out paying for my purchase the checkout person asked if I wanted 12 months same as cash or my Lowe’s discount since I was using my Lowe’s card. I didn’t need to finance it so I chose to use the Lowe’s discount. After waiting 3 weeks for the installer to come I had my washer installed. I applied for the rebate. My rebate was denied because I used my Lowe’s card. The Lowe’s loyal customer discount …… you guessed it… made my purchase $597.56 screwing me out of the rebate. No one told me at any point during my purchase that using my Lowe’s card would cost me $166 because it would screw me out of my rebate. You can’t tell me that Lowe’s didn’t know exactly what they were doing. That purchase is my last purchase from Lowe’s. I will drive the additional 30 miles to Home Depot.
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October 2023 by Lisa Crum
Bought a dishwasher for my mom August 30. Took two weeks for the first scheduled installation. They deliver the new dishwasher, disconnect the old (making it unusable), and leave the new dishwasher sitting in her condo. The guy indicated he would return. He didn’t. She calls Lowe’s and gets someone after five calls. They reschedule vaguely for the end of the next week. No show. She calls. They said it shows it was installed. They say they will call Monday to reschedule. They call Monday and schedule for another week away. My mom has now had a dishwasher sitting in her condo living room for over two weeks. I live in Texas. She is in Kentucky. I’m not happy with Lowe’s.
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August 2023 by Taze Steele
Not a bad store but as far as getting help for get it checkout even worse I don't go there unless I have to ?
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July 2023 by Melinda Stamper
My boyfriend had to go get a bunch of things from Lowes. They had absolutely everything ready soon as we got there... Thought that was very good customer service!!!
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May 2023 by Brenda Henry
The lady in the indoor plant dept was very helpful in helping me pick out a plant that would meet my criteria...and was even on sale....she was knowledgeable, friendly, professional!
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May 2023 by Darrell Dean
This location nestled in Greenup Co in Russell, KY, is a nice home store! Friendly, knowledgeable, and helpful associates in every department. Well lit and aisle signs clearly marked! If you have been in one Lowe's, you pretty know the floor plan. The buy online pick-up in store feature is amazing! Great deals in appliances that surprisingly are cheaper than Big Sandy!
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May 2023 by Toby Rivers
Lowe's is great for having patience, I can't never find what I'm looking for and lord help if a Lowe's employee offers to help, even when asked, you think you would have asked them an inappropriate question. But in the end Lowe's always has what I need for any of my projects.
