Rent-A-Center provides clear and professional service. The employees are remarkably courteous, helpful, and knowledgeable. Delivery personnel are respectful and assist with setup. If an item is not in stock, they will often get it the same day. However, there have been unprofessional acts, such as employees showing up past business hours and in street clothes to collect payments, which can be unsettling. The company has a fantastic website and an exceptional physical store, offering really good service overall, though improvements in professionalism for after-hours visits are recommended.