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March 2024 by Julia O.
Service was very slow. The employees couldn't quit talking to each other about things that didn't pertain to what was going on with work. At one point, another customer cut in front of us to make a purchase and they let them. We were in there for over 2 hours and spent almost $300 before leaving. Did an upgrade that shouldn't have taken over 2 hours to complete. Unacceptable service.
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February 2024 by Casey Crossley
Usually reviews this long are negative, so give this one a read.My phone was taken by someone at the mall, I went straight to the Verizon kiosk to see if they could ping it to locate it or something, but it was turned off. I explained that my phone was my blood sugar monitor also & so I needed to apply to replace it as soon as possible. Ethan took the time to ensure his current customer was well taken care of, so I knew I would receive the same care, which alleviated much of my exasperation having just lost my phone & having to wait.But once he was able to help me, I received exactly the type of good care I had anticipated & more. He even saved me from having to pay the deductible for insurance by checking if my account was due for an upgrade, which it was. So I left within an hour with an upgraded phone!He stayed late to help me, too, and sold me on a new phone case & charging cord. Well done both for myself and his employer. This all while training another employee to do what he does. I hope they learn his service skills & technical knowledge, because he was excellent.
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January 2024 by Mt King
I am torn on how to rate this.We walked in & no one noticed. No"Hi"no nothing. No one even looked at us. There were two other customers in there being helped by the two guys working. Part way through the hour I asked to use the bathroom & the guy was very polite pointing me to the restroom.It did make me very insecure seeing the server room wide open across from the bathroom out of everyone's sight & knowing I trust them with my data.So, I have nothing bad to say about the workers. However, I wasted an hour without being helped or even a hello or good bye when I left.
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November 2023 by Michele Lucas
When we set up service a few days ago, it was great. But today a new guy is there saying he can't help me and that every one has quit and he was getting ready to quit too. This store needs reported to corporate.
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February 2023 by Zach Blair
Logan was very helpful. He only routed on his expertise she and genuine kindness and concern to make the sell and obviously I appreciated that.I can see why any cooperation would be happy to have him in their team at even higher capacity. This guy deserves a promotion.
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February 2023 by Tiffany Slusher
Beware!!! This Independently owned Verizon location will rip you off. I placed an online order on December 17th and my son went to pick it up they canceled the order I made through Verizon corporate, created in-store order, and gave him the same phone through their independent location. The phone never worked once he left the store. They do this so that they will get a kickback or incentive for selling the phone. I wasted over 3 or 4 hours on the phone and my son made 4 trips to Ashland Kentucky about 45 minutes each way and we still don't have a phone. The worst part is that since they are an independently owned location Verizon cannot even compensate Me in any way. She will be turned in Corporate but I doubt anything will be done about it paying off my contract and I'm switching carriers.
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January 2023 by Cindy Hall
Marcus did an excellent job, kept me informed on everything he was doing!! That’s great service!!
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November 2022 by Kelly McDaniel
That was the best experience ever the retail girl Cameron banks was the most profashionable courteous and kind and thorough person did I have ever dealt with in retail sales if you had a 1000 or her you you'd rule the business
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June 2022 by Heather Faudel
Ana was so helpful! She made it easy to arrange my complicated upgrade. She was patient and efficient and somehow made the experience fun! I definitely recommend her!
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June 2022 by Rebecca Holmes
Very knowledgeable!! Very professional!! She's a keeper!!!
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May 2022 by Angie Koutsunis
Lavonnie was wonderful to work with. She is very knowledgeable and has great people skills. She answered all our questions and went above and beyond to help us get what we needed to best serve our needs.
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May 2022 by Scott Webb
I was very happy with my visit to the Victra Verizon store. LaVonnie was extremely helpful and nice.
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March 2022 by Trevor Minix
LaVonnie is amazing. She is always helpful. I highly recommend her to help you with all your cell phone needs.
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March 2022 by darrell mckenzie
Thank you you guys were great and very understanding with my t-mobile, Appalachian wireless problems. Superb customer service. I wish I could give higher stars.Thanks darrell m
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February 2022 by Rashawn Stewart
Pleasant , quick buying and enrollment process. All employees had an expert understanding of Verizon's business plan and was able to meet all of my expectations in a timely manner while assisting other customers.
