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February 2024 by Cheree Rice
I wish I would have gotten names because the people who work here are amazing. There's a gentleman and a lady with red hair and they were amazing. After picking out a few pairs of glasses I tried them on for them and they were able to give honest feed back about how each pair looked on my face and because of that I was able to pick a pair I really liked. The gentleman helped break down theost cost effective way for me to get both glasses and contacts with my insurance. I've been wearing glasses and contacts since 4th grade and this was honestly the best experience I've ever had.
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January 2024 by Santos GUTIERREZ
I felt very comfortable with associates and my time was well spent.
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January 2024 by Joe Reeder
Vision works has been my eye ware provider for many years, however this year I was disappointed with the limited brands of frames to choose from and the limited number of associates in the store.
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January 2024 by Jack O
I came in to update my glasses. Kristy made it easy for me. So many frames to choose from. I like the frames I bought three years ago but didn't see them. She was able to find them for me. Kristy also fixed the hinge on my old frames and replaced the nose pieces, so I can use as back ups. Thanks !
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January 2024 by Marian Schmaltz
Honest, to the point, did not try to sell us out. Just stuck to the plan. And that gave us more freedom to ask questions and decide what was best for our needs more clearly. Thank you ?
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December 2023 by Christina Byrd
Great place to find your next pair of glasses. Wide variety of styles to choose from and very knowledgeable.
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December 2023 by Katie Winters
Was on the phone trying to talk to someone for over an hour total for the last two days. Finally talk to someone and they immediately tell me they are busy and don’t have time to help me, but would call back in 2 minutes. Thats fine. They did call back, but 20 minutes later when I was at work. Took the call and they still didn’t have the prescription from NEXT DOOR. She was nice and said she’d go and get it from them, only to call back maybe 15 minutes later to tell me my prescription was expired and I would have to schedule another appointment in order to get some. Which is confusing because I have a copy of my prescription and while it does expire soon, it is very much valid. So I guess the question is, why have an expiration date at all? Don’t recommend them in general, their prices are higher than competitors, they never answer the phone, and obviously they choose a random date to stop issuing your prescription instead of the date that is on your perscription!
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November 2023 by Jennie Mcconathy
I made an appointment to have my vision checked & I was seen on time & the whole staff was professional, knowledgeable & friendly. I found the perfect glasses & the staff was wonderful. I was given options & selected what I wanted. I’ve used Visionworks for years, trust them & they are the only ones I will use.
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October 2023 by Brenda Perez
IWe love going to Vision Works. Me and my husband George have been going here and have always been taken care of and greeted with friendly faces. We love it!
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October 2023 by Pam
Great care was taken to insure I had the correctly fitting frame and the new lenses prescribed by my opthomolgist, new tri no line tryphocial. I see perfectly and do not even realize I wear glasses. Adjusted perfectly for me.
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October 2023 by Melanie Baca
The Burleson, TX store and Eye Masters staffs are easy to work with and eager to make the diabetic eye exam/eyeglass purchase processes uncomplicated.
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September 2023 by Michael Grogan
Great experience but the only gripe is you can’t use the bathroom in this facility. My glasses were retail 900 dollars (before insurance) and I can’t use the bathroom? Seems like that’s a miss. I had to go next door to the optometrist office and ask them. Very embarrassing to me. This will influence a return trip next year.09/20/2023 - UPDATE: Note the owner response below. I did submit the information and a ticket was created. No response, however, has been received.
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September 2023 by Amy Hinson
Great customer service! Never felt pressured or rushed to make a decision on my eyewear. I shopped around and got 2 other quotes prior to my visit to Visionworks, and the were by far the better deal!
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August 2023 by William McMillan
Incompetence reigns here.If you prefer stupidy of all other qualities of dumb, spend your hard earned money at this Chinese owned junk.Staff are unatebtive and only want you to spend over what you insurance covers.Bait and switch used car salesmen.Do you self a favor and drive past these crooks.
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April 2023 by Doris Bell
Staff was friendly and very helpful. Took a tad longer to get glasses than I liked (12days), but when I did get them they were perfect. I would recommend this place to anyone
