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January 2024 by Brian weber
Got me in a car and on my way with no problems ?
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January 2024 by Samantha Hollie
0/10 WOULD NOT RECOMMEND. Completely unprofessional and unhelpful. Everyone at this location did nothing but LIE to us and refused to help us after we made a reservation for a vehicle. Do not use this location if you have the choice to go elsewhere I would go anywhere else but here.
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January 2024 by Jayne Perkins
USAA reserved a rental after my car was hit in Pigeon Forge TN and damaged on September 24,2023.The first rental was not a sedan as was scheduled but a week later they exchanged it for an SUV.Everyone I encountered there either by phone or in person were very nice and friendly.Thank you for a great experience at Enterprise in Bardstown Ky..
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December 2023 by Sharon Howard
Wonderful staff.Didn't like that I had to wait for cars to be delivered from the airport after my car was totalled in a deer collision.The car I drove was awesome, clean ,new model.Thank you!
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October 2023 by chris claytor
Rented a car to take a family vacation. I rented a large 7-10 person SUV and i was almost rented a BMW(looked great but definitely not what I rented) Bardstown staff fixed the problem quickly and with zero issues. Great staff. Will rent from them again
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September 2023 by Debbie
Christian Cox, Asst. Branch Manager provides exceptional service. I live in Louisville and needed to switch out the rental from Bardstown. While 10 phone calls locally revealed no inventory Christian had a car for me that was perfect!
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August 2023 by anthony graham
I normally have a great experience renting from Enterprise. This experience not the case.After making a reservation in January for a two week van rental to be taking place in July, I was inform the day before of the failure to fill the reservation. I rejected that option to receive two separate vehicles for the trip do to traveling with six teenagers and didn’t feel comfortable having them drive the ten hrs. I was then offered a different van that would be brought in from a different city. I was happy for that option until the replacement was delivered. The replacement was an older van with a leaking exhaust, uncharged a/c and costed a lot more to fuel. The vehicle did make the trip there and back but definitely didn’t provide the excellent quality I have received in the past from Enterprise.
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August 2023 by Lisa Powers
Lauren and Christian at the Bardstown store are very polite and always do everything they can to help see that I have a great experience renting a car.
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July 2023 by Annie Jo Wilson
They didn't have my car I requested, but Lauren went beyond to make it right!!Very clean n spotless interior.And even though there is an Enterprise within 15 miles of us, we'll return to this establishment. ??
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April 2023 by Matt Butler
Call two weeks ahead to rent an SUV they did not have the vehicle that we requested nor any other would never use them
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March 2023 by Chris R. Hardin
Horrible place!!! Absolutely HORRIBLE!!!Not sure why they even take reservations, because they never have ANYTHING available, supposedly!!!! They keep the cars they do have for insurance claims I’m sure and give the people off the street the run around the whole day then try to schedule for the next day!!! Ha. I don’t need the car the next day genius I need it TODAY!! That’s why I made a reservation!!!!
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February 2023 by Tony Merta
I needed a car, but they only had a few options and not the level that I needed, so they upgraded me for the same price.Told Christian I needed to be in and out so I could get to work, and I was there for less than 10 minutes.
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December 2022 by Dave Henning
Everything went smoothly. The best staff and readiness of my reservation was a great customer experience.
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October 2022 by cddown2 2
Used this location multiple times now. Always professional, never had any problems with the vehicles, and very timely.
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September 2022 by Psychosious
Had an insurance voucher for a rental due to my car being repaired at a local body shop. Went in at 8am and they had no vehicles. Said they would contact me when they get a car in. Never heard a word from them all day.I Called at 1030am and checked they assured me they'd be in touch. I Tried again at 430pm and was put on hold for 20 minutes. I Called back was directed immediately to voice mail.I work from my vehicle and they now cost me 150-200$ in lost wages today due to me not having a replacement for my car.Inexcusable lack of customer service.Edit...After being contacted by corporate and responding via emails I was told they didn't have me in the system. However, when I checked the day before, and seen the associate at the counter the day of intended pick up I was in the system no issues. This company is a joke, I'll never rely on them again.
