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November 2023 by Judy McKee
I'm from out of town and own a 2017 Chevy Tahoe that i carry my Search and Rescue K9 in. We travel a lot and spend a lot of time in Bardstown. I was recommended to take my vehicle there for diagnostics. I felt the service advisor, James, was honest and he scheduled me for service in good time. He did not push any other service suggestions while I was there which I appreciated. I also spoke to Devin Boone while I was there. He was extremely nice and honest with me about my vehicle.I had a very positive experience.
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October 2023 by JML
Kind, friendly and very helpful. Jena pointed out an alignment issue that I knew nothing about, but should have been corrected when 4 new tires were replaced the week prior by a tire store nearby. Thank you Jena!!!
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October 2023 by Anita Stump
Jennifer Vanarsdale provided exemplary customer service from the phone call to schedule to the moment I left with my vehicle. It's rare in today's society that you find anyone in customer service that will take your interaction from good to great....Jennifer did that for me and I was very appreciative!
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October 2023 by Steve Schuler
James as a Service Advisor is outstanding at what he does? I am a disabled US Air Force Vet and he always takes great care of me when I come in for service, ALWAYS. He is very knowledgeable with his truck facts and uses them when I ask him questions seeking approval for the service I have requested. I am in the process of rebuilding my 04 Silverado and James is and has been and will continue to be a critical part of my process. Give the man a raise becuase there is now way he is being compensated enough for everything he does.Mr Steve Schuler
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September 2023 by Andre Lydian
My service advisors communication was very poor. He did not keep me updated on what was going on with my car and after the work was done my PCM wasn’t reset. Bad service.
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September 2023 by Phillip R.
Had my fluids in my 4x4 truck drive tran system all changed out. Had an appointment. They got me in and out. Even washed the truck when they completed the service as a complementary service. Truck runs and shifts smoothly. No leaks excellent service.
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September 2023 by Julie Caudill
Everyone there is always so nice and helpful. They have a nice waiting area to use while you're getting your car serviced. They're pricingis good and you get a free car wash as well. Can't beat it !
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September 2023 by Joel Jones
Great service on my work horse, love my truck and Don Franklin. See ya soon.
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August 2023 by Kendrea Ward
Our Salesman Devin Boone, was very personable. Devin went above and beyond to make sure we walked away with the exact vehicle that fit our family best! We had a quick and easy experience once again.
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August 2023 by Terri H
Brought in my 2019 Colorado due to some issues, which were taken care of, and had the oil changed and such.... Also had them order and install a roll bar and new bow ties. JAMES is the BEST
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August 2023 by Theresa Adams
Very positive experience working with Devin Boone at the Bardstown facility. I told him what I was looking for and he had it in the showroom the next business day. He was very friendly throughout the whole process. I would recommend him highly of looking to purchase a vehicle.
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August 2023 by Kayla Starrett
Purchased my third car from here and they sold me a lemon. Have brought it to them 4 times now and charged $100 each time without the problem being fixed. One of their mechanics turned off my check engine light the third time and then lied about it. Brought it down a 4th time with recall paperwork to get the problem fixed finally and since they turned the check engine light off last time they “can’t get the light to come on now” so they have had my car since 9am and it is 4:08pm. I called because it is an hour drive for me and they close at 5pm and they had not updated me all day and apparently all the guy can say is he has the tires off. I have reported them to the BBB and contacted my lawyer to start a civil lawsuit against them. Do NOT trust this company. I have referred many of my friends and family to them and I regret it.
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August 2023 by William Heath
Amazing people in service department and awesome people in parts …. They are just awesome I won’t go anywhere else to have my car worked or or anything ….. that’s for sure they are very trustworthy very respectful with me
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July 2023 by heather lamkin
Great experience! Trey was very helpful and the process was smooth and efficient.
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July 2023 by Melissa Pratt
I went for my first oil change since purchasing my vehicle. They also rotated my tires and washed my car. The staff was very professional, courteous, and helpful.