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November 2023 by Tom Foolery
PNC bank branch manager ran off the local students who were doing fundraiser in the tractor supply parking lot.
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April 2023 by Shannon Mattingly
While my husband was dying of an incurable brain tumor, I went in to handle his financial affairs via POA the first time I was informed legal would have to approve my form. Went back after it was approved only to be told I was only allowed to open or close accounts. While I was there they tried to sell me a CD with my husband's money. So I closed one of his accounts and opened one in my name at which point another person again tried to sell me CDs, I think it is unethical to try and sell someone in an stressful emotional condition. I will never do business with them again.
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January 2022 by Chasity R
Don't expect to call and talk to a human being here.
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October 2020 by Gage McGuire
Went in today to open a new account. Could not have had better service. Very friendly and helpful. Megan was very informative and helped me understand the different type of accounts they offer. Very glad I chose to switch here. Couldn’t ask for better service and even better people.
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October 2020 by seabass40004
They are great at remembering me and my affairs and when it comes to banking I don’t have time or patience for a run around. 5 stars
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September 2020 by H K
Horrible and rude management. I stopped banking with them. Being asked for multiple forms of ID due to my color is repulsive. Hire new people and learn how to treat customers. Truly this is not the way to treat anybody.
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September 2019 by Rick Taylor
Worst bank branch in the county...most of the time it takes 15 minutes just to drop a payment, one or two people working, Terrible!
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February 2019 by Barry Glastetter
Have always had very good experiences when using this branch. Staff is always friendly.
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March 2018 by Carol T.
I went in to the Bardstown branch to pay a loan off and was told by a young man that he would have go check and see if they would allow me to do so ! I was shocked and confused ... Since when does it have to be approved to pay a loan off !!! I then sat down with Jessica only to be treated like a second class citizen. She was cold , rude and very short with any questions I had when she learned I would be moving to another bank. I work with the public in my profession and I treat them with respect and dignity as I would like to be treated . I will never return to this bank nor would I recommend anyone to this bank
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February 2018 by Ashley Nesbitt
I never write reviews but felt so strongly after that experience today at the Bardstown branch that I had to. Went through drive-through and could not get anyone to wait on me. So I went inside and waited 15 minutes as they waited on the next person in the drive through and also took phone calls. After all this, would not cash my checks because in haste, I did not bring my ID in and I bank there on a regular basis but they said they did not know me. Waited in line for 15 minutes only to have them tell me they could not cash my checks. I will be moving my accounts to somewhere with better customer service. They never have enough people working and even those that are are not friendly.
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February 2018 by Cassandra Perkins
I've been with them since 1985, in Ohio, my son also has an account, he needed verification of his account for automatic check deposit, they acted as I was speaking a different language!
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December 2017 by Linda Tarrence
Go in there all the time just to make change. They refused today stating I had to have an account. Bulls#%t since when if I need a roll of quarters do I have to open an account...
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July 2017 by jennifer Hayes
Do not bank here! They do not help their customers and they do not work with you on any kind of extenuating circumstances. It's an absolute shame, and if you have any charges pop up, expect the complete run around and zero solutions.
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February 2017 by J H.
Love my bank! They remember my name every time!! They're very helpful. While the rules they must follow sometimes are frustrating, they do what they can to make everything smooth and easy.
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December 2016 by Pam Culver
I typically only visit this bank to use the ATM and rarely go inside, however, I'm rating it 1-star on the service I experienced inside today. I had to go inside because I needed quarters for laundry. My first annoyance was there were no withdraw slips to be found. I had to wait in line to ask for a withdraw slip, step out of line to fill it out, and get back in line which is not very efficient. I get up there and give her my slip. I told her I'm withdrawing $40, $10 of it I wanted to be in quarters. She asked for my ID which is fine. I have an Indiana license and this is KY so she asked if I was visiting someone here. I could tell by her tone it wasn't a making small talk question, it was more of "I don't think you're who you say you are, so I'm going to keep asking you questions to get you to fess up!" I told her I worked in Bardstown at the library. She said, "You drive that far? They must pay you a lot of money!" It was her tone that started to annoy me. She proceeds to type a lot of information in her computer, and she's looking at my ID and looking at me, looking at my ID and looking at me, and continues to do so as she's typing. I understand they have to follow protocol and they're protecting their customers but I felt like I was being treated like a crook when it was MY account. My license and PNC account have the same address so I don't understand why she was taking so long to get my money. If I was doing something shady, I wouldn't be withdrawing a little amount like $40. Alas, there aren't any other banks that are in both Bardstown and Indiana, so I'll be stuck with them a little while longer...
