WesBanco Bank is known for its excellent customer service and dedicated staff. Customers feel welcomed and appreciated, as the staff often knows them by name and asks about their well-being. One parent shared a positive experience when opening their child's first bank account on a busy Saturday; the staff went above and beyond, staying past closing time to ensure everything was set up perfectly. Although some customers have had challenges with communication, they still express gratitude for the helpfulness of the local team. In another instance, a customer faced printing issues but received a thoughtful gift card and note for their patience, showcasing the bank's commitment to valuing their clients' time. Overall, WesBanco Bank provides a supportive and customer-focused banking experience in Bardstown, KY.
When I go in they know me ask how things are going very helpful and have went over and Beyond to try and help and answer my questions now the 1800 number I can’t say much for I’m very thankful for them and appreciate them at the branch in Bardstown ky
March 2023
Not a fan of picking up or calling back people. I have been here for years now and have my house car and a credit card through them. Tracey at my local bank is super nice and helpful I normally try to call her personally
November 2011
The staff is always friendly and they have a branch on both sides of town so they are always close by. And as an added bonus for stopping by they have free cookies.
