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March 2024 by Unknown
This entire USPS system is a joke! I’d be embarrassed if I worked here. You pay extra shipping to receive an item in a timely manner for them to send the package back to Evansville where it just came from. Who ever is over seeing this branch is definitely not doing their job. This happens all the time. What a shame.
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December 2023 by Ben Larrimore
Amazing my packages make it cross country without concern, then once in Benton there is a 50/50 chance I will never see it. Not uncommon for them to sit on the mail carriers vehicle for 2 days even though they marked it "delivered". I'm scared to have anything of value sent through USPS in Benton. Worst post office by far I have ever dealt with. Lazy people that don't care about there job.
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October 2023 by Mickael Gamble
The older lady at the counter shouldn't be around the public. My encounter went like this. Her: Can I help you? Me: Yes, I had a package that you guys couldn't deliver. She than cut me off. Her : That doesnt tell me anything!. Does this lady just want me to scream my tracking number at her without saying anything first? Was shocked how hateful she was.
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August 2023 by Randy
Honestly I'm not surprised. I have had several tools disappear once the tracking shows them at the local post office (one they actually left a post card to come pick up at the office "but couldn't find it) have found my packages blown around the yard on windy days and soaked on rainy days. My hope is that one day some politician will decide to not bail out postal service employees retirement and they all have to go back to work at Hardee's in their 70s. Btw in the picture you can see the battery sticker. Probably a good idea to get a battery soaking wet right? fools.
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June 2023 by darren eidson
This is just some of what I come home to. The same carrier has broken 2 mailboxes doing this. She throws our packages on the porch when she isn't too lazy to drive up the driveway. Or decides to put them on the porch. Many times she leaves them on the driveway I've reported her many times. Been lied to by 2 supervisors and the Post Master. Time to move up to the chain of command. Sooner or later I will find someone who does care about doing their job
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June 2023 by Jennifer Eidson
We have been reporting our carrier MULTIPLE times over the last couple years. She has broken two mailboxes (at our expense), she has been in security cameras flipping us off, throwing packages, leaving packages in yard or various places other than covered front porch in rainy days, she stuffs packages in the mailbox to the point of the packages hanging out for anyone to steal... Can go on and on, have supplied postmaster with videos, pictures, etc and nothing is done. Multiple other people on her route have had same issues. Nobody cares.
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May 2023 by Carla Duckett
The guys n gals there are very professional, helpful and friendly. I love my Benton Ky Post office.
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October 2022 by Shawna Travis
Not sure exactly what the deal has been with our mail carrier lately, but we have always received our mail anywhere between 2pm and 3pm everyday. The past 2 days now it has come after 5pm and here we are again and it's after 5pm and still no mail and we are expecting packages that we pay extra for shipping to arrive early. Very frustrating.
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August 2022 by D. J.Hall
Would be nice if they would have someone answer their phone. Tried to call to let them know mail was found and they could stop looking--a nice time-saving gesture for them-- but no one would answer and there is no voicemail.
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December 2021 by Tammy Jo Russell
Had a package delivered today in horrible shape. Appearantly not even scanned as delivered either. Tracking still says intransit. If I could post pictures I would. Box all busted up too. Thank goodness the ideals were not damaged. But this is still not unacceptable. Maybe this was how it was received by USPS. Don't know.
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October 2021 by Steve from the Moors Hood
I have left poor feedback for the Benton office in the past but their service and staff attitude has done a 180 in the past 6 to 8 months. They are professional and very helpful.....well done Benton Post Office !
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September 2021 by Carolyn Norton
Terrible customer service. The woman working up front was extremely rude to myself and several other people in line, and when a young girl in front of me asked a question regarding shipping for a small box, the woman replied with a nasty tone and said that she “was already late!” to whatever it was she needed to get to..it was 4:25 and they close at 4:30. I’ve never been so happy to leave an establishment. In the end, management needs to act on the terrible reviews that seem to be all too common with this place.
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October 2020 by Rodney Hobbs
Terrible service
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August 2020 by Dan Yahne
Extremely professional and courteous staff. They are always polite and work w me any way possible. They always have the information I need about sending letters and packages in the most efficient and cost effective manner. I’m very grateful for the service this staff provides in spite of challenging days and personalities.
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January 2020 by Sabrina Stause
Very unprofessional, not only do they stand in the back chatting and laughing when they know there is a line waiting, but I’ve called several times on multiple occasions trying to track down packages, each time I was told it wasn’t there, and each time I had to drive there, tell them to look again, and they always were there.
