Advance Auto Parts at 305 Richmond Rd N in Berea provides a range of automotive aftermarket products and services. The store features leading brands like FRAM, Carquest, and DieHard® batteries. Customers can enjoy free store services such as battery testing, battery and wiper installations with purchase, engine code scanning, starter and alternator testing, and battery and oil recycling. The store’s organized layout and friendly staff create a welcoming environment, and some employees are noted for their helpful and friendly attitude, going above and beyond to assist customers. For example, staff members have helped with repairs in parking lots, lent tools, and provided advice on rebates, making the experience positive for many visitors. However, opinions vary; some customers feel that staff members lack vehicle knowledge and may appear annoyed, reflecting a less personalized service compared to past local auto parts stores. Additionally, some customers have noticed that stock levels are lower and product quality has declined compared to previous years, leading them to seek higher-quality parts elsewhere. Nonetheless, the store offers convenient options like same-day service and the Speed Perks loyalty program, which provides discounts on store items and gas at participating Shell stations. Overall, Advance Auto Parts provides basic automotive supplies and friendly service, though experiences may differ based on staff knowledge and product availability.
Excellent, speedy, friendly service! I first called another place (starts with "O") and was told they couldn't exchange out my battery for me. Advance did so with a smile and no wait whatsoever! It's Advance for me, from now on! Thank you, Steven! ? This was at the Berea, KY, location.
February 2024
This store has some of the best customer service I have ever experienced. Ricky waited on me, helped me get the wiper blades I needed, put them on the vehicle for me and even told me about a rebate. He was fantastic, I really appreciated his friendly attitude.
February 2024
Great customer service.Accommodating, friendly and helpful.I would recommend and will continue to use Advanced Auto.
