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January 2024 by Rhonda Chumley
HORRIBLE from the start. When they put together my living room table set, they did it majorly wrong. Told them I did not want it, so they said they'd pick it up, but I had to still pay on it till they came. They came a month later. I got a stackable washer and dryer and they tore my floors and walls up getting it inside. Ordered 2 twin beds, not realizing they didn't come with box springs and the manager of the store said and I quote" do you not know how to read." Obviously I had looked over that, but that is no reason for the manager to be so unprofessional!! Our washer started tearing up so my son looked at it, because well Aarons is super slow doing anything!! Someone had rigged the pressure hose with electrical tape. No wonder my washer didn't last a long time, then said they would fix it, but we had to keep paying till they did fix it and we'd get a call back when it's fixed. It's been well over 2 months and we have yet to get a call back!! The employers will LIE to get what they want and are super unprofessional!! Avoid this place!!!!!
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November 2023 by Kristian Mcclerkin
Ms.G and Amy make things happen.They are wonderful knows me by name and helps me with whatever I need. Thank you Y'ALL get up there and get you some nice furniture. I'm so satisfied! THANK YOU
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November 2022 by Amy Claywell
Friendly staff with very clean store.
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November 2022 by Rachel
Was sat in the parking lot after leaving the store where I witnessed on the their employees in a delivery vehicle throw out two plastic bottles from the truck with the company logo on it...
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July 2022 by Henry Lynn
I have four payments left on my washer and dryer and called about a deferment and I was told that the manager put a remark on my file that I can't have no more late payments, mind u ive only been late maybe 3 times the whole agreement, I guess that's where they get you. They want to pick up and resale. I planned on renting something else but ill go to rent a center I guess.. dont visit this store
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February 2022 by Arienne Owens
Thanks to the guys tonight that came here and unclogged my dryer and vents!! They were great and super nice!!
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January 2022 by Holly Gonzalez
Please avoid this store. They don’t help with late fees or extensions anymore. The new manager has taken over and is a horrible and if you ever talk to “Paige” she’ll lie so much to get money out of you. This place isn’t what it used to be. It’s horrible here. Will never lease from this place ever again.
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September 2021 by Vanessa Mims
Very small space. Just two or three options of each product available to look at but not purchase. Was told I'd be better off looking online instead.
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August 2021 by Lois Dean
Delivered are you liberal side stay very courteous and very professional all-around good guy just took care of everything thank you so much. Great people very friendly
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August 2021 by Bridgette Stephens
This is the absolute worse store...the employees an even general manager tosha so unbelievably rude an lie lie lie to u...when i told them i was calling there corporate office she said ok gokd luck we are franchised well idc u still have a boss an even the delivery drivers absolute worsed in the world tell them to take my product thru the front door thwy said no an instead tried to take it thru my back door an tore my product all to hell an back bad bad bad store will not ever even think about doing business in the world!
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May 2021 by Justine Preston
Absolutely terrible customer service. Love the couch I got from here but other than that I would not recommend. I am from New York and had 4 leases there I was unable to transfer my leases so I was told I could start them over and reinstate my payments. Not only did that not happen but this place did absolutely nothing to help ensure it. The lady I spoke with was rude and did not seem interested at in all in having any work to do. Really disappointed I had to go elsewhere for the rest of my furniture because I loved Aaron’s in New York. Yes, I also called the regional manager and filed a complaint and never received a phone call back. I’m 7 months pregnant and just do not want to deal with it. I called about 3 or 4 times asking someone to call me back to get this figured out. If I didn’t get a bed and furniture elsewhere I would still be waiting on a phone call back. All my payments made on my other furniture in New York for nothing. Rude rude employees and not at all helpful. Super disappointed because the employee in New York were so awesome to deal with. This is what a joke this place is... She asked me if I wanted my payment date changed to Friday since that is when I get paid and I said oh ok sure that would be great! Then she says Yea well we will charge at $10 late fee than. Another example is: We ordered our couch online so we had to wait for it to ship to the store which they are supposed toCall you when they receive it. Well they didn’t I called on a Monday asking if they received it because it said on the tracking that they had. They had received it on FRIDAY! So It was sitting there for FOUR DAYS and no one called me. I also got washer and dryer online and asked about that and if they received it. RUDELY the lady says We will call you when we get it here. REALLY? Like you did about the couch?! Absolutely ridiculous! Oh and her name is Nene or something at this point I don’t care. I’m ticked I cancelled the washer and dryer and got it from somewhere else even though I had to pay more just so I don’t have to deal with them again! What the hell. Just so many other examples. Just do yourself a favor and go elsewhere. This place is a joke! Thank you so much to the regional managers who NEVER called me back as well. I really didn’t want to post this negative review but after 17 days and no one resolved my issues or even called me back I have no choice. The 2 stars is only because the delivery guys were awesome and we love the couch!
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March 2021 by Katie Suttle
Aarrons absolutely sucks they are horrible!!
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December 2020 by Catherine Adcox
Cedric is awesome! A year ago I purchased a Asus rogue laptop, and I couldn't be happier with the purchase. I will be going back to get a tv or maybe more electronics!
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September 2020 by Phyllis Steenbergen
They had really nice things there but, rent to own is expensive. Better to pay outright. However ,if your credit is not great, that way can help you. Just be prepared to pay a hefty price after interest is added and other fees
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July 2020 by Chase Simpson
Don't go here. Do yourself a favor. First thing in the door was "you don't have to wear a mask" yelled! In our faces, followed by 6 employees not even pretending to wear their masks. Also, they do whatever they can do to get you on that BS financing thing. Don't do it. You could potentially die from going here, and if you don't die, you'll still get ripped off.