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March 2024 by Jeff S.
This store and "customer service" plain sucks. Find another location to deal with - or better yet, get rid of Verizon like I'm doing. Long time customer with SIX devices on a plan that the idiotic store employees refused to do a simple thing and the right thing to replace a phone that was sent to the store via an insurance claim...even though the store employee provided the store address as the location to send it to! They had the phone but refused to turn it over to my daughter because it was addressed to my name - the account owner - even though I made her an account manager, was on FaceTime with them offering my ID, and VERIZON CUSTOMER SERVICE was also telling them to give her the phone! What a bunch of a-holes.
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January 2024 by Ale M.
Verizon customer support is "unable" to help me because I "need a new sims card". Can't do it over the phone because they say I need another phone but I only own one phone. So support said they marked me down to get a new sims I only had to go to the store no questions asked (word for word what they said). I show up and I'm refused service because I'm not the account holder. The "account holder" is my father in hospice 3 states away even though I pay the bill and had the phone on the account along with a photo ID that matches the name on the account. They didn't care and acted like I was trying to get into Fort Knox even though VERIZON SUPPORT LITERALLY TOLD ME TO GO THERE???. So version phone support can't help me and these people refuse to help me. I'm actually forced to switch to ATT which is just WILD. Additionally it's asinine how large their sign is out front. You cannot see oncoming traffic and a pedestrian was almost hit because it blocks everything to the left when you're pulling out. An extreme danger to customers and I'm like 90% sure it's illegally close as well. Anywho, 0/10 would not go here to deal with the rude and lazy "workers" here.
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October 2023 by Jeremy Howard
Jamal provided outstanding customer service. Was a pleasure working with him
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October 2023 by August Steenbergen
The woman that waited on me was very polite and respectful. I was weighing out my options and told her I was doing so. After the deal they offered me, I'm definitely going back to place my business here.
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October 2023 by Michael Reeder
My iphone was stolen and the assistance at this location was amazing. They knew enough about the apple ecosystem to ensure I was safe once my new phone was set up. They even helped me wipe the stolen device! Thank you!
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August 2023 by Randy Murphy
They must be commission based pay and add items to your service behind your back and charge for free serviced
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August 2023 by Lisa Hahne
I went here cuz my phone is Junk! The man that waited on us was not very nice even professional
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August 2023 by Emina M
Horrible customer service! HorribleThey don’t have cash to give people their refunds but when it comes to people paying them we can pay cash! If your store doesn’t have money you should close the business down smh
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July 2023 by Thomas Rhodes
Go find another carrier if you're in Bowling Green. Lazy staff. Long wait times. You most likely will just end up leaving with nothing because the staff just doesn't care. Twice I've gone in, with an appointment, twice I've been told I'm next, and every time they help 3-4 other customers and I end up leaving after an hour of standing around. I've got better things to do with my day, and if Verizon doesn't want my money, so be it.
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June 2023 by Chris Covey
Alana was AMAZING! She was incredibly helpful. She took care of us in a timely manner and was very personable. Definitely going straight to her if we need any further help at Verizon. She is the best. 10 stars!! Thank you Alana for great service.
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April 2023 by Larry Cassity
I am a buyout from Bluegrass Cellular. I was skeptical of the buyout, but as of today we have had nothing but great service from the company. We had to go to the regional office last week about our plan. The employees were very knowledgeable and very helpful to get my wife and I a plan to fit our needs.
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March 2023 by James William Davis
It seems that Verizon gets your billing information and when you give them your bank information they help them to all of your money. My daughter gets a disability check and they took all of her money without a signed agreement that they could. Tried calling them to get it straightened out but when the subjects came up,they hung up on her,not once but several times. When you go to get your phones,don't use your bank information your bank account, use cash, get it from the bank cash.
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December 2022 by Mike Lowery
They really went above and beyond. They extended my bill three times to a later date so my service wouldn't get disconnected.
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December 2022 by Halie H
I had a great experience at this cellular sales Verizon location. The sales representative I spoke with was very helpful in helping me find the best phone for me. He was also very kind, as were the other sales reps in store, and they really spread the Christmas cheer!
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November 2022 by david woosley
I have never been treated so poorly by a business that provides services in my life. Absolutely the most apathetic and rude people I have ever encountered. Do yourself a favor and pick another place to go for help.
