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November 2023 by Trust M.
Customer service is HORRIBLE...after you pay. I am continuously seeing BG Home Furnishing tv commercials claiming to have superior customer service. NOT TRUE. After we paid $1,000.00 downpayment for sectional, we were told the sectional would be delivered in 3 weeks, possibly 6 weeks. In reality, the sectional did not arrive for 3 MONTHS. The reason it was late was the customer rep at BGHF did not answer the manufacturer's question about the material for 2 throw pillows. The reason I know this is because I called the manufacturer who told me they emailed BG Home Furnishings within 24 hours from the time the order was placed. I called BGHF several times before I called the manufacturer. No one would call me back. One time I called, the lady said today is Saturday and this is a bad day to call about your order. I replied, is this BGHF? She said yes, I said I gave you a check for $1,000.00 and you cashed it but no one is following up on my order. We finally had to go back down to the store in person, and was told ...OH, so-n-so missed the email. They never said I am sorry. They never said we made a mistake. I had to tell them Smith Brothers was waiting on a question about throw pillows. Horrible Horrible customer service. Never say never but honestly I would rather drive to Nashville than be blatantly lied to, with no apology, AND no furniture for 3 MONTHS. Do not believe their commercials. I had to do their job and fix a problem with the manufacturer in Indiana. They would not even call me back or even look to see why the order was not completed until we went back down to the store in person with customers in the store. HORRIBLE, UNCARING customer service.
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October 2023 by Robert T
I think that this business is 100% professional.\nHighest quality merchandise and staff.\nHighly recommend that you look here for your home furnishing needs.
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December 2022 by hippichikbutterfly
I went to several furniture outlets looking for a new loveseat for our home.. The staff were as nice as they could be.. and they were not pushy into selling you something.. I highly recommend this store to anyone on a budget
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December 2022 by Braden Fowler
Great Furniture and Very Friendly Staff!
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August 2022 by Sharon Terry
Sales lady knew exactly what I was looking for and I found the cabinet I want. Will definitely be purchasing furniture from here more often.
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June 2022 by Cody Underwood
I purchased a sectional here about 6 months ago and it was delivered to my home in Owensboro for a small fee. All went flawlessly. After a few months, the cushions became more sunken in and uncomfortable. I called Bowling Green Home Furnishings and they ordered new cores for all of my cushions, and brought them here to Owensboro, and replaced them all for free. Incredible customer service. Highly recommended.
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May 2022 by Justin B
Had a fantastic time working with BG Home Furnishings. Laura and Betty assisted with questions, but did not pressure a sale at all. They were definitely more focused on the education of the customer than simply taking the money and running. After deciding what to purchase, a delivery date was set. When that day came, all items were delivered in excellent condition and ahead of the promised time. Thank you for such an enjoyable experience!
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November 2021 by Larry Cassity
Very friendly service and a great staff. No pressure to buy or pushy sells staff. Very well made furniture at a great price. Highly recommend!
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November 2021 by Daniel Long
National shortage of furniture. Left today with new furniture that will be in in 3 weeks. Enough said :)
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November 2021 by Raymond Haddix
Professional service.
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October 2021 by Faye Chestnut
Went with a friend. Friendly but not intrusive staff. All staff masked. Excellent selection of items. Staff very knowledgeable. Very helpful in making purchase decision.
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July 2021 by Brandie Finn
Prices are outrageous, staff is not friendly. Cluttered showroom. Good luck.
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May 2021 by Walethia Aquil
Good quality furniture. Trina was very attentive to my needs. Not pushy at all. I will definitely purchase more furniture from them.
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May 2021 by Ken Jackson
To high
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March 2021 by Christina Burcell
My favorite furniture store and a great place to purchase art from too. Best quality in town with the best people and prices to help you create a comfortable beautiful home.
