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January 2024 by Mark Lilly
We switched to a company that gave a better quote, so our autopay stopped. This office sent one email about a small balance that we didn't see and sent us straight to collections without so much as a phone call or a single piece of mail from them. We would have paid it immediately and did as soon as we knew about it.I called and left a message for Christopher and never got a call back. I only got an email from Tiffany. I expressed the concern and never heard back. I had All State for over a decade in Arizona and had a great relationship with my local agent. Nothing like this.
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December 2023 by Robert miller
Very friendly staff and agent.
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July 2023 by Nicole S
Michelle was great speaking with and getting a quote with. She made the difference to change my insurance to Allstate! Thank you
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July 2023 by Michelle Critz
Very professional and work very hard to make sure that customers are taken care of. I seem to find that email is a very helpful option of quick communication as opposed to calling getting lost in their system and sent to Allstate customer service, since they never receive that communication.
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June 2023 by Patricia Hill
They are too high and when you call they can't explain why it's so high
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June 2023 by Tricia Graves
Always friendly when call them about my insurance.
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December 2022 by Terry Pawlawski
Its pretty sad that all my premiums were paid on time, never late. Then i had a claim earlier this year, a little less than $6500 of which i only recieved $2967.84 for the damages and Now im considered High Risk and your not renewing my policy. So yes im going to Refer everyone i know to you.
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November 2020 by Daniel and Kristin Cropper
I constantly get spam calls from "Justin" about my auto warranty. I've gotten multiple calls a day for months, and have attempted to unsubscribe many many times. I followed the prompts and it led to this insurance company. The employee Michelle let me know that it is a third party company that gives them the "leads". If you hate being harassed by spam calls I recommend not using this agency as they are complicit in this harassment.
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November 2020 by Hannah Crawford
Great customer service and rates. The staff is very friendly and knowledgeable ?
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November 2020 by Sherri Kirk
Terrible customer service!! I have been a client for a couple of years. I call and ask questions they take my number and NEVER call me back!! Ready to SWITCH!!
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September 2020 by Delania Waire
They don't answer their phone. It took me 3 days to get ahold of someone
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July 2020 by Montgomery Beyer
I called to get a quote for homeowners insurance and found myself pleasantly surprised. This All State office worked quickly to get me a great price for my homeowners insurance. They asked many questions regarding the needs of my family and were able to tailor make an exceptional quote. What’s even more surprising is that I live in Louisville, their office is Lexington. To me that is exceptional guest service.They have followed up to make sure things were ontarget.I don’t trust many but I trust them.
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March 2020 by Floyd Smith
NO SHUTCH THING AS ACCIDENT FORGIVENESS. Been with this company for about three years. Was involved in an accident Christmas eve, got hit by another driver. This was my and only accident with this company. They raised my payment $32.00 a month about 25%they claim they don't raise your rates for your first accident. LIERS
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January 2020 by Brandon Farley
Great service, was able to review my current coverages and get me a better option on my home and auto!!!
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January 2020 by Alex Wright
Great experience!! Saved when I bundled my Home and Auto.
