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January 2024 by Gina H.
It's difficult to give rating..the staff like Gracie are friendly and helpful..the manager is rude and not friendly..he needs to be like his staff..i.shop here a lot with coupons. He treats you like you're an inconvenience.. Staff 5 stars Manager one
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November 2023 by Mckenzie Adams
THE WORST PHARMACY EVER !!medicine was sent in at 11 am, everytime i called ( i would be on hold for at least 10 min each time ) they said it would be ready by 1. i went at 6 and NOTHING WAS THERE. they were out of stock of one and the other has to be shipped. the worst experience with the worst wait times. save your time and money and go somewhere else. truly awful.
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October 2023 by Brandy Meyer
Awful. You literally have to harass them to fill a prescription. Called multiple times on hold for over 30 minutes no answer. Just to call corporate for corporate to tell me I need to go in there and “give them a push in person.” What a trash store. Worst CVS for prescriptions. Go anywhere else if you can.
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October 2023 by Katamarandu
They no longer have a drive through and make you wait HOURS in store for PICKUP no matter how long they have had your prescription. They DO NOT CARE about customers waiting, AT ALL. You are not priority, and the pharmacist is doing god knows what back there like a SNAIL and talking to herself while people just stand there. No line necessary, YOU WILL WAIT HOURS. Go to Sheldon’s instead. Walgreens & CVS can just be convenience stores but don’t use the pharmacy EVER. They’re not even open 24hrs anymore, SO NOT WORTH IT. Never again.
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September 2023 by Kammara T.
Zero stars if I could. The pharmacy is non responsive and slow. Good luck on actually getting the service that you need.
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September 2023 by Gregory Simpson
Terribly managed store. I live 30 minutes away and am forced to use CVS by my company, I'm sure because of their low cost and it shows. I have type 1 diabetes and my insulin is supposed to be autofilled but never is. They never ever pick up the phone and make me drive 30 minutes, walk in their store (because their drive through window is never open) and tell them to please refill my insulin. Only to be told it won't be ready the next day, thus have to make the same trip twice to the store just to get my insulin and pumps. It should be a federal crime for a pharmacy to be run this terrible. Pay your people and hire to meet the community need. Atrocious,period.
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September 2023 by Beau Earls
Service is horrible. I was first there at 10AM for a prescription called in from a walk in clinic. I was told to come back in 1 hour. I waited until 3PM and stood in line for 30min before being told it would be 1 hour. I told them I had already been told that at 10AM. I returned at 6:15PM for another 30min wait just to be told the same thing I had been told twice before.
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August 2023 by Sandra Goettsch
This is the most unprofessional, inconsiderate, uncaring pharmacy I have ever experienced! I went to counter and was only person there. 3 people were behind counter. I WAS TOTALLY IGNORED FOR SEVERAL MINUTES. I WOULD HAVE LEFT BUT NEEDED MEDICINE BADLY! I was told it would be just a moment when the pharmacist walked right past me. But it took several more minutes until tech came to me. I am totally disgusted with them and will tell my insurance company and am changing pharmacies!
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June 2023 by B R
Edit: WOW, JUST WOW! I wish I could give NEGATIVE stars. After waiting 45 minutes on the phone, the most hateful person I have ever had the displeasure of speaking with answered the phone and refused to help. I don't know what to do to get my medicine, because they're clearly incapable of filling it. No other pharmacy wants to call them to transfer the prescriptions because they know this location won't answer the phone! Guess I'll just go ahead and die. Thanks CVS.-------Good thing I'm not dying. It's been over two days and my diabetic medicine still isn't ready. I want to transfer to another pharmacy, but you can't get anyone on the phone at CVS to be able to do that! The pharmacy I called to transfer to said that this CVS is literally the worst. Just awful. This place absolutely deserves lower than it's current 1.6 star rating.
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June 2023 by BreeOnna Choate
I’ve been using them for almost 6 years in the last year they have completely went downhill . They have my same name under 2 different accounts & can never find my prescriptions . I’ve been calling them since Saturday & will stay on hold (never having talked to anyone yet) for hours before I decide to give up . They hardly ever have my sons medicine (albuteral for a nebulizer) & are really just unprofessional . The lines are always long inside & out & now Their drive through is down . This place needs new management or to just shut down . We will be switching to Walgreens today bc I’m tired of it being something every time
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May 2023 by Christina Witt
I miss the CVS on KY street!!! I thought the lover's lane CVS was awful, but this one is absolutely ridiculous!!!!! My experience was so bad today that we will be switching pharmacies! Scripts for myself and Fatima were called in at 10:30am and I'm just now picking them up only because I gave up waiting for my notification that they were ready. I tried to call the pharmacy to check on them and they never picked up!! I was on hold over 30min and finally hung up. I feel bad for the staff here this place seems poorly ran! Scripts were literally everywhere! Like, what is going on here?!?! Seriously questionable!!
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May 2023 by Sabrina Hood
15 minutes on hold and counting. There was a pharmacist, at a different location asking for a transfer for me, that held for over 30 minutes before deciding to just call back and leave a message. The sad thing is this isn't the first time this has happened. I will be discussing with my family to find different pharmacies with better customer care. CVS doesn't deserve 1 star. If you look at the history of bad reviews why would anyone want them as a pharmacy.
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May 2023 by Caitlyn Combs
The worst pharmacy ever. I literally work on pharmacy and don’t understand how this place is still open. Never has anyone’s meds and kept my prescription when I wanted to transfer. Something is not right in this place. Every time I went in to get my meds there would be at least 7 people going through the same thing, annoyed because they never had anything ready. My prescription was sent over there for a good 3 weeks before I went to go pick it up and they still didn’t have it ready. Said that they were behind. No kidding. When I asked if they could get my medicine for me the lady looked at me and said “That’s not how pharmacy works you need to educate yourself.” I then told her I was a pharmacy tech myself and she apologized. Terrible environment.
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May 2023 by Joseph Manno
This is the worst CVS I have ever dealt with every time I call. I would be on hold for over an hour and it take forever to get a prescription filled. I would not recommend this pharmacy to anybody.. I am checking in to doing all my pharmacy orders at Walgreens.
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May 2023 by Laurie D.
CVS in Bowling Green Ky on the bypass is a joke!! The people there are rude! They are slow! They either don't have the training or just don't care!We have waited endless hours for medications after getting texts that the meds are ready for them to say it's been put back on the shelf!! I had complained to corporate and then they made a change after waiting an hour in line you have to drive around get back in line after giving your info to be able to get your meds. When I stated ok I already waited once in this long line now it's wrapped all around the building and you want me to get back in line. She informed me if I didn't then I WOULD NOT GET MY MEDICINE. Wait isn't that AGAINST THE LAW? Your going to hold my meds up?This place is not even a joke. I give it ZERO STARS with rude employees and incompetent people working in the pharmacy! When I'm done, IM DONE!!!!GOODBYE!!!I heard somewhere they're closing a lot of stores. This one definitely needs to be one!