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November 2024 by Anna Ferrell
First off, guy up front was great. Super friendly and trying to do 2 the job of 2 people. Mechanics... not so much. Van has a vibration, so I took it in to have the tires balanced. While in there, they inspected the vehicle and balanced and rotated the tires. Van shakes worse than before. Got it home and realized the tire is out of round. They failed to mention that. Also told me my oil was low...checked it and it was over the lines. Not low, but overfull. Yes, it leaks, but I'm on top of that. They obviously never even pulled the stick. This location is obviously too busy to do a decent job. I would not recommend.
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November 2024 by Major Joe
I took my car there for a warranty tire replacement. They ended up selling me for new tires at a discount, but once I drove it on the highway, it was shaking. The tires sounded like they were wobbly and loud. And the alignment was pushing to the left. I called with these issues, and they wanted to blow me off at first, but it needed it fixed before I had to travel. Then they were very rude once I picked the car up for a second time. I WOULD NOT RECOMMEND. It's still not fixed.
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October 2024 by Debbie Houchins
Had to have brakes and rotors done on my front brakes. And an oil change done. Went to pay the bill. For the service I was charged 700$. And also told I needed brakes & rotors done to the back. I asked then do I need the rotors done too. He told me yes both. Told him I haven’t heard a thing. Told me the front was so loud that I couldn’t hear it. That was February of last year. Had my back breaks done this past summer. Kind of knew that I would eventually have to add brake pads but didn’t in quite a while. And only pads replaced. I’m a single woman and believe I was overcharged. He knew I was a bit thrown off. But only told me about my back brakes. Wouldn’t trust them again.
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October 2024 by Bret G
Extremely helpful and nice! I would recommend them to friends or family.
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October 2024 by Jordan Mcdonald
I do not recommend coming here. I set my appointment at 10:00am to drop my car off to have my oil changed and my brakes looked at. I did not hear anything about my car until I called back at 4:00pm ( 3 hours before they close). They had not finished anything on my car at that time and they were still figuring out what was wrong with my brakes. That was 6 hours after dropping off my car. They called me back at 5:30pm to tell me I needed front brakes and rotors but because they took so long and let me know and hour and a half before they close, i could not get my car fixed as I had to work the next day. They did not tell me everything that was wrong with my car and I didn’t find out UNTIL AFTER I PICKED UP MY CAR. Gave 2 stars because the customer service lady I left a complaint with was nice and understanding.
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October 2024 by Kenneth Mekolon
I had to wait for my vehicle and the work time was excellent. Always have great service.
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October 2024 by Doug Sheroan
It's really a shame I can't leave a zero star. From the 1st interaction with these guys I k ew it was going to be a mess. I ordered my tires and had them shipped to the Nashville rd location. I made my appointment and confirmed. I recieve a call from Jaime asking me if I could get there early. My appointment time was 2pm. I told him I would. I was planning to paint my wheels before and when I mentioned that to him he said that he almost always scratches painted wheels. I can't imagine a tire store that says they almost always scratch painted wheels. But I do at least appreciate the honesty upfront. So I arrive over an hour early only to be told it will be 4 to 5 hours before the tires are mounted. Then to be told the style of tire I have is extra difficult. I have been in the automotive Industry for 30 years. I have mounted this style of tire myself at the chevy dealership I worked at on just basic equipment. Less than an hour. So I would think people who just mount tires should have less trouble. Wow way wrong. So I drive an hour and half to accommodate Jaime's special request only to be given every excuse you can think of as to why now it's going to be 3 hours past my original appointment time. I would not recommend these guys to change a bicycle tire let alone something you would pit your family in. Might as well close the doors if you aren't interested in Installing tires
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October 2024 by Steven Selestino
good service, good people
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September 2024 by Richard Bouse
Very good service, kept me informed along the way
Things change.. second time, added a service I wasn't prepared for.
Third time, complete failure to satisfy. Appointments don't matter, why make them?
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September 2024 by Az Mir
John balanced a wheel for me, upon realizing it was slightly bent and needed to be replaced he didn’t charge for the balance. Very friendly staff and knowledgeable, highly recommended!
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August 2024 by Hobby Crossing
Highly reccomend!!!! The employees are polite and considerate, willing to help no matter how busy they are. Recently I was in jam needed my brakes replaced and Jamie helped me immensely on the cost and getting it done in a timely matter. If you need tires or any work done at all! This is the place to go!
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July 2024 by Regina Shanklin
Very professional and gave us accurate information regarding my air conditioning system
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July 2024 by David Taylor
The service here was excellent! Even though they were understaffed they were able to handle my needs quickly and efficiently. They kept me informed every step of the way.
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June 2024 by Grant Muchler
I got a tire rotation and an alignment. Shortly after leaving I found a screw in my tire not saying they put it there but if I found it they should have definitely seen it while rotating the tires. Checked all my tires pressure and most were sitting at 40. The sheet they gave me said they did a courtesy psi check and they were all at 35 so I think they were just checking boxes. Lastly they tried to sell me 2 new tires with a total price tag of 1g and I don’t have a fancy car and the tire size is stock so nothing crazy.
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June 2024 by Ben Haller
The staff was helpful and honest, making me feel comfortable with making a decision on what services to select or not select. We took our car in for a brake inspection due to vibration in the brake pedal and, after inspecting, John called and said that it was a matter of comfort, not safety, if we wanted to have the rotors and pads replaced. He said there was plenty of life in them and talked me through the decision whether to replace them or not. Thank you again for the help and we will be back again for future auto service needs!
