-
November 2023 by amber phillips
I want to thank Maddy Collins at BG FMO!! I have been doing some upgrades in my home while my husband is working out of state, this included buy new livingroom furniture! I went to FMO they have a great selection at great prices and had help from Maddy, this girl has stayed with me the whole time and helped me find furniture that would match well. She has went above and beyond good customer service. She has went out of her way to take care of everything! To say I'm and pleased and thankful is a understatement!
-
October 2023 by xX HoRiiZoN
Paid $2000 dollars for a sectional couch. The male and female ends that allow the 3 pieces to lock into place are striped and damaged. The middle piece of the sectional sits about 2 inches higher than the cushions on the end. So if you lay across it it’s like a giant speed bump on your back. Looking along the backside of it the 3 pieces don’t even make a straight line. Probably the biggest waste of money I’ve ever spent. Paying 2000 I assumed the materials and quality would be top notch, but instead i get scammed for some cheaply made couch that should value at like 700. Salesman spoke so highly of the couch and deceived me entirely.One of the bar stools I purchased was missing one of the leg rails, and the coffee table we received had a white skid mark on the top edge. None of this was damaged during moving. I assumed the employees would inspect them before they make a sell but I guess not. Hopefully someone reads this and dissuades you from buying so much from this place
-
October 2023 by Kiara Whitney
I had a wonderful experience with a women named maddy Collin’s she was very respectful helped out alot when it came to shopping with furniture I will definitely be back again
-
October 2023 by Rebecca Silva
The salespeople were great, however, our order was delivered with wrong pieces unable to make item functional. Then, more parts were dropped off which were also wrong. When we went to the store to make things right the owner was incredibly rude and combative. Their customer service is totally non existent. The owner was constantly arguing and belittling customers in our presence. Even taking our Lords name in vain. We witnessed at least 4 confrontations either in person or on the phone in only 2 visits to the store.Stay far away from this place!
-
August 2023 by Carlos Conn
If I could give No stars then I wouldn’t even give them that! The male manager of that store is an complete and absolute j**** And I would never under any condition make another purchase from there. I had issues with my couch from day one and told them about it from the start. I had already waited for weeks for it to come. I told them I wanted to exchange and they tried to charge me a $600? restock fee? for a couch that was damaged on both ends! Super rude General manager was combative and hard to deal with through the entire process. At the end of the day I had to pay over $400 more for a cheaper couch, just get them to exchange them out. Then when they delivered the new couch the broke property on my porch but wouldn’t pay my “restock” fee! And only paid for partial of the damage. The Gm didn’t like it when the ? was on the other foot and called me personally after I told him the price of the damage, he was super rude to me about it saying he was only gonna pay for partial, or he wouldn’t pay for anything at all. This guy should not be in a management position. Super j*** and super rude So BEWARE!!! If you have a problem there they are going to try to snake you out of more money, if it leaves with you or you have delivered and there’s a problem you will be stuck in it or charged a RIDICULOUS FEE! Only one lady name April was helpful and I thank her for that, but her boss is a tyrant so her hands were tied.Did I mention that the head guy there is super rude and unhelpful? Spoke to me as if I was a nobody in a threatening manner because he was holding the cards and already had my money. This was not my first purchase there but it was my last. I didn’t even buy the warranty this time bc I never want to have to deal with them again. Buyers Beware of this place. Sorry April you deserve better management. Zero stars for me! Note they did offer to fix the original broken couch but when you just paid $2000 for a couch why would I want a fixer upper???? I want a brand new $2000 couch with no damage. Wouldn’t you? ZERO STARS!!! And if look through the reviews I see I’m not alone! They have done this to other customers. BUYERS BEWARE OF THIS PLACE!!!! The reply to this review is nothing but lies! I never was rude to any other employee there. I barely talked to anyone there besides the rude and disrespectful manager John. So the fact is he is lying though his teeth in order to mislead future customers. I had several people sit on the ends of that couch to make sure it was indeed damaged and I let them know a day or two after purchase that it was damaged. It took them forever to replace. And my flower pot was a custom pot that can be replaced and it was part of a set. normal size pot not coffee size. And plant was more valuable than the pot but he said take it or leave it. No gonna wast a lot of time with this guy but he is lying about the whole ordeal. And the couch was in fact damaged. Why would I take a smaller cheaper couch and loose money to have it replaced??? John your apology is not acceptable or accepted! You get on here and lie about the whole situation and have the nerve to apologize??? You know where you can stick that. You came out ahead on me but I hope you don’t continue to do that with your future customers. I have witnesses than can attest to the damages. Furthermore My place of business has absolutely nothing to do with this situation at your store, for anyone reading this , this just goes to show you how big of a douche bag j*** this guy for trying to throw that out there for someone reason. This is the type of person you would be dealing with there. This is the guy in charge???? No way, no customer service, and Zero stars!!! What’s done is done I’m taking my loss and moving on back to my comfortable blessed life, just a warning to any future buyers to beware of this place and especially the General manager/ owner/ head guy in charge or whatever his title is, like he said his name is John. He will treat you like he is above you in every way, tried to treat me like a peasant, and tried to make me feel inferior.
-
August 2023 by Scott Logan
We have bought quite a bit of furniture here.Today we went to Ashley Furniture just down the road. Found a set we really liked. Salesman said he would get us a great deal. Not really. Basically full retail price.Went to FMO - and they ordered us the exact same thing for $1200 cheaper!
-
August 2023 by Mark Sheets
I'd like to give big shout out to Eddie and Patrick that delivered our bedroom furniture during bad weather day. They took there time to ensure safety first and dry delivery to our house. Please make sure they're are the ones to bring my dresser. Would hier these two young professionals anytime. Very polite and they both had positive attitudes.
-
June 2023 by Kat Greenwood
The staff at FMO is super easy to work with and are always able to help us find what we need! Wendy helped us this last time and she’s amazing, go see her!
-
June 2023 by Mark Wilson
Great products. We have bought several times and always had good service with excellent quality. Rashad was a great person to deal with!!
-
April 2023 by Deb M
After a disappointing interaction with another furniture store in Bowling Green, My husband and I came to FMO to look for a leather living room set with power recliners. We spotted a Flex Steel sofa and loveseat with power recliners and headrest that we loved. The price was great and the best part was getting our sofa delivered in 2 days. Thanks FMO ?
-
April 2023 by Patricia Crain
I bought my first couch from FMO snd the experience was nothing but the best. Margaret was an amazing sales person. She didnt pressure us and let us decide and was there to answer questions when we needed her. Also the delivery guys were awesome. They put my couch exactly how I wanted and were very perfessional. THANK YOU FMO FOR YOUR SERVICE
-
March 2023 by Christi Caudill
We had an excellent experience!! Our sales agents were extremely helpful!! Especially April!! Excellent quality and so many choices!!! We couldn’t be happier!!! Thank You FMO in BG
-
February 2023 by Eric Davis
Eddie and Patrick delivered our sofa today. They provided a quick, professional and friendly service. Thanks guys, great job!
-
February 2023 by Tammy Clark
Our salesperson Margaret was awesome. Friendly and knowledgable without smothering you while you looked. Extremely helpful. Delivery was fast. The delivery guys were Patrick and Eddie and they were fast and efficient. Very friendly. And I have NEVER had a delivery show up early but these guys were about 15 minutes early! Very impressed. We love our furniture and would definitely purchase from FMO again. This was our third purchase and we always have good service.
-
February 2023 by Michael Brashear
We went in the store to purchase a lift chair. Our salesperson was Margaret. From the start she was friendly, knowledgeable and very helpful. She answered all my wife's questions and put her at ease. She told us it would take about 5 days to get it delivered. My wife told her she really needed it sooner. Margaret then did some maneuvering and managed to get it delivered the next. She really went out of her way to make sure we were satisfied.It was delivered like promised the next day. The men who delivered it, Eddie and Freddy were just marvelous. They put the chair together, showed my wife how to use it, and even moved our old recliner into another room for her. We just can't say enough about these three employees. We will certainly be using FMO for any future furniture purchases. Thank you.
