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September 2025 by Tommy Richmond
Mediocre
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September 2025 by Kevin Elrod
I had used this pharmacy for several years. I was prescribed something that I also needed syringes to be administered. The pharmacy REFUSED to sell me the needle (rather large ones) for me to take the medicine. The employee kept saying I needed to get a prescription (ot was after hours for the Dr office) or I could use a diffetent pharmacy. I will NEVER under any reasons do business with a Kroger pharmacy for anything again.
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August 2025 by Kenneth Daugherty
This place on Scottsville rd in Bowling Green Kentucky is the poorest ran pharmacy I have ever associated with. We have to use Kroger because of certain circumstances. Never and I mean never expect decent customer service from them.. Poor management and definitely no sense of urgency from anyone in the store . You had better get your meds called in a week ahead of time because there is no same day service. This just started a couple of months ago. I don’t know if there has been a management change . Just have plenty of time to get what you need!
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August 2025 by catherine d
Very frustrating to deal with.
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May 2025 by Kelly Mccoy
Was told it would be ready at a certain time, was an hour later, treated me horribly
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March 2025 by chris pirtle
Besides not acknowledging you exist when you stand there waiting for service or being treated like a disruption to their day …. They will fill your prescription.
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June 2024 by Gilbert Lakes
Kroger self checkout
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December 2023 by Bill Klein
Worst customer service in all of Bowling Green. Walked up to pickup window at 12;54. Needed a standard antibiotic tablet prescription. Said they are working on it and I can pick it up after they close for lunch . This is not Mt first issue. A number of times it has taken 2 days to get a typical prescription filled. Sheldons is a much better pharmacy
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October 2023 by Samantha Wolfe
They closed their drive through 20 mins before their scheduled break hours and it took them 10 mins open afterwards. Not very convenient, especially on weekends.
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September 2023 by Jan Denton
Great service.
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March 2023 by Dewey Edwards
Extremely poor service attitudes and unenthusiastic about there jobMake you wait until they are through filling prescriptions before they fill yours and you came in the store see the photo of all the prescriptions they just filled why I am sitting here waiting for my prescription to be filledThey can fill my prescription I am here those people are not even here to pick them upThis place horrible!
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December 2022 by Thad C.
A vast improvement since the expansion. If you can't find what you're looking for in the store then it must be extremely esoteric.
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October 2022 by K Dog
Great place to shop
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October 2022 by Kevin Wooten
Great place to shop
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September 2022 by Taylor Todd
This place used to be great, never would have complained, but now it's not and it's been going on like this for at least half a year. I get COVID changed the game of business in the world, but honestly when it comes to something as important as handling medication to help people's lives, anyone who isn't a trained pharmacist here dosn't seem to have any familiarity with medicine.I wouldn't mind the apparent high turnover rate they have as it's never the same person at the window for me, but my mother and I have had problems here with many things from lack of notices on refills, getting unwanted refills on old medicine even though I asked a few times to take them off, trouble getting an answer on the phone, assuming more expensive payment methods instead of logical ones, unusually long wait times, having to re-communicate situations every single visit due to misunderstandings, being told incorrect information treated as fact (quantity of prescriptions for example, partial filling of medicines due to time or insurance constraints is a complete nightmare.)And worst of all, is the attitude I've felt I've received as if there is impatience with dealing with me at all even if I try to be as cooperative as possible and have very basic questions or requests. I never feel the questions get answered.For an extra nail in the coffin here for me is the change of the automated phone system to be integrated with Kroger's departments. It's awful. I'd much rather use numbers like the old system rather than voice only, and it is painfully slow and repetitive, interpreting things wrong and asking about meds I don't even take anymore. It thinks you could be talking about any department in the store.Can't tell if they're overworked and understaffed, don't know better, or maybe just don't care. It's a shame though.
