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February 2024 by Mark Jenkins
Was at Lowe’s this morning to pickup a couple of items. As usual had to go through self checkout. Had an item that didn’t have a price tag. The two people there to help were more interested in talking about last nites date instead of helping. Just left it and went to Home Depot.
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January 2024 by Bob Busler
Stocked up and have things when you need them.. Not like other stores..
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January 2024 by Brian Delta Strong
Do not get anything here to be assembled. It will never be done and when you call about it you are on an indefinite hold, then when someone does pick up each one gives you a different lie.
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January 2024 by Paul Elliott
Stop in Lpws to get a new washer. Found a smasung on sale but not in stock at store and could not be ordered. Sales rep says not sure when it will be in.My question is, why put a washer on sale that's not even available?Excellent sales rep. He was very helpful.3 stars for something on sale but not even in stock or available.Perhaps Home Depot will have it in stock.?
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January 2024 by Efrain Morales
Good quality
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December 2023 by Adriana R.
Terrible service, terrible work ethic. Poor selection of installers. The value of the work is not worth it. Pay a little more for better work, service, and experience. I will never shop at Lowe's again.
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October 2023 by Amy C.
Like so many others, please do NOT go to the Lowe's in Bowling Green, KY. We have spent thousands of dollars at Lowe's during a recent complete house renovation. But this last encounter takes the cake! We ordered two vanities online to be delivered to our home. Delivery, on the app, said it was 10/20. The afternoon of 10/20 I called the online store and they said the delivery would be the following Monday, 10/23. My husband and I both took off work and happened to be at the house being renovated when the truck arrived. The delivery guy was nice and when we got in the house we opened the boxes while he was there. The tops of the vanities were broken. I asked him to take them back and he said that wasn't what he did and for us to call the online store. I called the online store and they apologized and said that someone from the local, Bowling Green, store would call me within 24 hours. When no one called within 24 hours, I called the afternoon of 10/24. The automated response finally navigated me to a phone which put me on hold. There is no "on hold" music, so you're not sure if it's still working or not, but I kept holding. 20 minutes later, I got a work call and had to hang up. While I answered the work call, I decided to just drive to the store. When I hung up from my work call, I called the store again. Again I was put on hold. After 8 minutes I was pulling into the parking lot when a lady came on the phone. She was very nice and assured me that the truck would be to pick up the vanities on Thursday. I told my contractor, so he could have the guys back to put in flooring. Because these vanities are sitting in the middle of the construction space and flooring can't be laid because they are in the way. Thursday came and by that evening the truck never came. I called three times from about 6:30p-7:30p. There was no answer and the phone just cut off and I was hung up on once. Again I just went to the store. When I arrived, the young lady behind the return counter was very nice and tried to help but it was above her paygrade so she called someone else. This other young man came and he couldn't help as well so he called the manager (on the walkie talkie). He explained the situation and the "manager" said (I don't do installations, tell her she's going to have to wait). The nice young gentleman standing in front of me said "She doesn't want an installation, she wants us to pick up the broken vanities that we were supposed to pick up today". The manager then went into a rant about how he doesn't do installations and can't do anything with this and the person in charge of deliveries hasn't been doing their job. He then said "Just get her information and I'll call her tomorrow and give her some money off". The young man told him that I wasn't on the phone but that I was there in person. The "manager" then came back and said to get my information and he'd call me tomorrow. I gave him my information. I had no call from anyone from Lowe's on Friday. So I called again on Friday afternoon. After two dropped calls I finally got someone. She knew my name and said she apologized but that they would send a truck on Saturday if that's what I wanted. I reiterated to her that I wanted these vanities picked up because now my contractor was having workers coming to the house when i tell him that these vanities are going to be removed and then they can't lay the floor. She assured me that the truck would be there on Saturday 10/28. At the end of Saturday there was no truck. I then called the online store again and told them the situation. The lady that answered was very sorry and she said that she had NOTES that said that THEY called me and told me that the truck would be there 10/31. I told her that I hoped the line was being recorded because that was not even close to the truth! That I had not heard from anyone from Lowe's and that I had never been told 10/31. She said she'd make a note bu
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October 2023 by Catherine Sharpe
Did not know where to unload 7 bags concrete. Went to contractors desk, on one side of store they sent me to return desk on other side of store. Did thus routine twice. Finally Matt took the bags out of truck which he did not want to do and told me if the cashiers were not busy they could give me my refund orherwise go back to return desk. I wish Morgan was availble to unload he is very helpful and kind and you can tell he loves helping. I am 70 years old and could not unload 7 bags of concrete myself. Matt in pro take lessons from Morgan.
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October 2023 by samantha gaines
Beware do not have them install windows or doors. Had them install all new windows, interior doors and a front and back door. Absolutely the worst process and job. The wrong interior doors came in and were installed and they refused to change them. Front door installation was never finished, was told they would come back but didn’t. Now I have 2 windows leaking every time it rains which has caused wall damage and mold to grow in the wall, and my front door was not installed properly so it leaks causing damage to the door frame, trim and baseboards. Spent over $11,000 for a horrible job and when calling to get fixed they transfer me around and tell me to call the window manufacturer when it was clearly bad installation. The website even says they have a double lifetime window warranty but again customer service knows nothing. Stay away from Lowe’s installation!!!!
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September 2023 by Brian Doolin
I bought a dishwasher, stove, and refrigerator and the service has been horrible. I understand things go wrong, I also understand things mess up but this has been a dog and pony show. They show up with the fridge and stove. They leave the fridge outside, said it was too big to bring in. The stove had a malfunction and had to be replaced. Now the fridge is not working, alot foodgone to waste. I've called the store and no help. The outside protection place has been a joke. What do I do?
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September 2023 by Marsha Shorts
Great staff and had everything I was looking for. I appreciate that the app has an in store map that is up to date. I also really like that I can use my pro account and my tax exempt account from the self checkout with minimal help.
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September 2023 by Brian Packard
As a loyal lifelong Lowe’s customer, I’m done with them. A few weeks back I ordered a dishwasher for curbside pick up, and it took them literally over an hour to bring it out while I waited in the heat. Today I went in and spent 10 minutes looking for specific stainless steel hardware, and then another 10 minutes in the unorganized line for the self check-out area, before I threw my stuff on a nearby beverage cooler and walked out. A half dozen closed traditional registers on a holiday weekend Saturday and they have just a single staff member watching the chaos for the 4 open self-check out registers. Ridiculous and Lowe’s just lost my business. I’m going to Ace Hardware or ordering online from now on. I’d rather wait at home to help myself.
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September 2023 by John Hooper
Worst experience every and a home supply store. Called the day before about a title for a trailer I had purchased: said it was there and that I could pick it up anytime.When I was finally able to be served at the customer service counter, the attendant had no clue what I was asking for and didn't even know where to begin looking for it.While I waited for them to decipher what I had asked, they left a young lady in the middle of her transaction at another register and began attending to another customer who was there to pick up an appliance that had been per-ordered and was told that it was ready to be picked up: they could not find it amongst their many hails on the walkie-talkie.Finally, a manager appeared alongside my attendant that a had a folder in his possession full of title and proceeded to help locate my title. During this session, the manager questioned me as to whether I really wanted my title for a product I have purchased; I said yes as it was a part of a necessary paperwork. Good news, I was finally found after 45 min of waiting. Meanwhile, the young lady gave up and left the store, never to be returned to, as well as the gentleman who had pre-ordered his appliance.Sad....so sad. Store was completely mismanaged and confused.
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September 2023 by Sarah
I ordered a washer and dryer on August 11. The delivery date was supposed to be on the 16th. Got a call telling me they wouldn’t be able to install the dryer until the 17th. That’s okay, I’ll wait one more day, no problem. Things happen sometimes.The installation men come. Very friendly and accommodating. Then main one grimaces at me and tells me he doesn’t have a part necessary to connect my dryer to the wall- he calls it a boot. Tells me he will try to fix it himself but I might have to call to have him sent back in case he forgets. Okay bud you lost your tip and this is mildly annoying but whatever.I wait a few days, get no news, and call customer service on the 20th. No one knows what the boot the installer talked about is. The manager tells me he will send out some emails to get the problem fixed. I’m like okay cool. No news until the 23rd, when I call again. Not annoyed at this point but just wondering about an update. This other manager gives me a discount off the dryer and assures me she will take care of the whole problem.Now I’m not the type to make a fuss. I understand that things can take time and sometimes things get disorganized. I’m pretty scatterbrained myself and have that gen Z mentality to not be snippy with people providing services because they’re people, too. So I wait a week this time. The washer is working wonderfully and I couldn’t be happier with it. I make do with a drying rack for my clothes but my towels and bedsheets really do need a proper drying. I refuse to go to a laundromat to dry my clothes because I shouldn’t have to. The unconnected tubing the handiman left on top of my dryer taunts me every time I go in to do laundry- which I have to do a lot because I recently moved and every scrap of cloth smells like humidity and moving truck.So when I called on the 30th, I was totally exasperated. I told myself I wouldn’t hang up without an install date, but the manager- I think the same one that I talked to the first time around- seemed irritated that I asked for one and couldn’t even give me a date to expect to hear back from them.It’s now September 2nd. In a week it will be a month since my washer/dryer arrived. I don’t understand how this problem has not been solved. The people I’ve talked to have been very nice- even though I was irritated during the last call the man was still very professional and reassuring- but niceness doesn’t get me an installed dryer. I don’t know what’s going on over there, but they could definitely benefit from better organization and communication between departments.It’s Labor Day weekend so I won’t reach out again until Tuesday, but I can’t express how tired I am of all this. I called instead of going in person because I didn’t want to waste a day standing around in Lowes, but maybe that’s what I’ll have to do to get an installation date.
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August 2023 by Michelle Hendrick
Needed assistance ordering drop ceiling . Spoke with three different who called the employee and they would say he will be there shortly! 40 mins later we just told them at the customer service desk we will take our business else where.
